KFC Birkdale — Restaurant in Greater Brisbane

Ordering from Birkdale for a delivery less than 5minutes away is a mistake .Don’t bother.

Almost 2hrs for your order to be delivered- yet ordering for an ASAP delivery ... Also calling them is pointless as it seems no one is there to pick up .

Hi Shantel, at KFC we understand that customers expect fast and efficient service when they visit our stores. I apologise that service you received from us did not meet your expectations. The management team will make every attempt to minimise delays in future and have followed up with all the staff involved to ensure that greater focus is placed on speed while still maintaining our service and product standards. Thanks, Rebecca – Customer Service.

Update; congratulations delay minimised , delivery only took 1hr 40 minutes .Yes Rebecca delivery not an order In store if perhaps you would have actually read my review . But the shorter delivery time might have been because the large chip boxes were only half full this time .. seriously I’m not usually that petty but it was a pretty sad sight, I wonder if that had something to do with my previous review ??

Either way I actually also feel sorry for the Menulog drivers who are also spending an exorbitant amount of time waiting at the restaurant, it should not and would not take anywhere near an hour nor 1.5 to prepare & cook an order of it was a customer waiting in store or via drive through so take that into account with a 5 minute drive , or even a 10 minute drive if you get lost and go and the block a few times , the wait time for orders via delivery is shocking and clearly not a priority nor based on a first in...

Was lied to by the drive thru clerk. Check everything and check prices!

I asked for 2 kids nugget meals, once I got to the pay window I was asked if I wanted the 4 or 6 not knowing KFC did a 6 nugget kids meal I asked how long they have been doing this for and was told “ah for a while now”. I got the 6 and had to ask for a receipt which was hesitantly given to me. Glad I did because I was charged for a normal 6 nugget meal! That’s right an extra $5.20 per meal! For an extra 2 nuggets? How can that be justified and the fact that I was lied to to upsell a kids meal is disgusting. Got around to the food window and I queried It and was told oh sometimes people just say kids meal but it’s actually just a 6 nugget meal. Then to top it off we didn’t even get the extra 2 nuggets that I just paid for! Yep normal 4 nugget meal yet paid for 6!! Chips were cold and disgusting. If this is how they try to upsell to their customers I won’t...

Gue all over the floors from trying to remove floor stickers, but no signs up so we all stood in it. Tried to clean it in toilets, nothing to use not even toilet paper. The sinks were stained brown with you don't even know what and the toilets must not flush due to both contents being used to fill the toilets with an unpleasant aroma....tables looked like they were wiped down with toilet water and had sauce smeared over them. Was not busy at this time but nothing had been done to maintain hygiene in the slightest, paper towel would have been nice to have access to but I had to ask for it after the employee was very aware of what had happened. Seats were dirty and sticky and half the items ordered were not available and swapped out many times, they were not aware of what they...