McDonald's Victoria Point — Restaurant in Greater Brisbane

Title: Terrible Late-Night Experience - Unprofessional Staff and Incompetent Service

⭐️ Rating: 1/5

Review: I had an incredibly frustrating experience at the McDonald's drive-through last night at 1 am. The problems I encountered were numerous and left me feeling utterly disappointed with the level of service provided by this particular branch.

Firstly, it's worth mentioning that the staff doesn't even bother to answer the phones. I tried calling ahead to confirm their working hours, but to no avail. This lack of communication made me skeptical about how they handle other aspects of their service.

Upon arriving at the drive-through, I was already skeptical due to their reputation for getting orders wrong. Unfortunately, my fears were confirmed, as they managed to mess up my order yet again. It's astounding how frequently they get orders incorrect - it's as if they have no regard for accuracy or the satisfaction of their customers.

What struck me the most was the staff's apparent lack of customer service skills. It felt as if they needed a crash course on how to treat their customers with respect and professionalism. The dismissive attitude and unhelpful responses were frustrating beyond belief.

During my visit, their system experienced a shutdown, which I understand can happen. However, they made no effort to inform customers about the issue, leading to excessive wait times. I waited for two hours, and during that time, they sent every car to the bay. This lack of organization and transparency was disappointing.

Moreover, I suspect that the bay system lacks timers to help with service statistics. This just goes to show that their priority seems to be hiding their inefficiencies rather than improving their operations for a better customer experience.

The number of incorrect orders and mishandled situations highlights the need for staff education. They must be trained on how to respond appropriately to customer complaints and errors. As a former employee myself, it's disheartening to witness the decline in service quality.

To top it all off, they falsely claimed that their ice cream machine was broken after a system reset. This dishonesty only added to my frustration. I believe they should have been upfront about the machine being cleaned. When my order was finally ready, I received burnt, unsalted fries, a cold quarter pounder, cold custard pie, and burnt big Mac patties despite being the only car in line.

Overall, my experience at this McDonald's location was appalling. The staff's lack of professionalism, the constant errors, and the lengthy wait times have left me with no desire to return. I sincerely hope that the management takes this review seriously and makes significant improvements to their service quality and staff training.

Note: This review is based on my personal experience and reflects the situation at the time of my visit. However, improvements may have been made since then. Nonetheless, I stand by my unfortunate experience and hope for better customer service...

I have never been in a McDonnalds restaurant where the staff are so ignorant and rude. It blows me away that I stood patiently waiting for 10 min to order a frozen drink while the staff laughed and joked and carried on like children in the playground- when I did finally get my drink there were no straws available. I asked for a straw and the girl was incredibly rude and put them on the far end of the counter and didn't even acknowledge that I had asked for one. There were several other people also all just waiting to be served during this who were also ignored. Can't say I'll be returning here again any time soon. This store seriously needs to teach their staff how to treat their customers with a little respect.

Update - 28/9/20 12:50pm ... wow it just keeps getting better at this place, considering it’s school holidays I decided to treat the kids to a nasty lunch, as drive through was out of the car park I parked and ran in, there was a staff member who was either on break or about to start just hanging out the front being totally gross and bogan like with another kid whom must also be a staff member being totally obnoxious carrying on about how she’s going to be his boss and to “suck it” and just being all round loud and gross. She has the uniform on and not hiding the fact she’s staff while her gross friends are making out and carrying on.... not a good look for a “family” restaurant- I’ll be heading back to hungry jacks or KFC from now on, this is just nasty and doesn’t make the experience of coming in for a treat and a play...

Just went to Vicky point Maccas by Drive through at 7:40 on 28/08/23, waited around 10 mins to order at speaker box. No one acknowledged us so we drove through to next window wondering if it was broken. Drove forward to find the girl laughing arms out the window chucking cards and carrying on with the car in front of us (clearly knew each other) I believe he worked there. The one serving at the window had taken the headphones off her head. When we got to the window we received the worst attitude from the girl child, we had not even said anything to her before she began abusing us because we didn’t wait for her to speak to us first and got very angry as we had not placed an order yet and told us that we are completely in the wrong, we then had to ask her if we can still order as she just glared and rolled her eyes at us. We explained that we hadn’t had any communication and that if she was busy she needed to at least acknowledge that we where there and her response was again to roll her eyes smirk and again told us that we needed to wait as long as it takes for her to respond to us. Clearly we had interrupted her playing around with the car in front off us. Never have I ever received such service from any shop before. Being made to feel in the wrong for no reason by an employee. Absolutely disgusting, disgraceful behaviour some of these children really need to be educated on how the world works. What an image she has made for your store. I’d also recommend telling her to tone down her make up as it...