Zarraffa's Coffee Victoria Point — Restaurant in Greater Brisbane

Disappointment with walk-in customer service. Have used the drive thru previously and had no problems. This time I had to walk in for service due to a variety of reasons.

Felt totally put last as a valued customer. Was not acknowledged as I stood waiting to be served. Only client there at that point. By the time I got served there were two other customers standing behind me.

Served by young lady with a Moon Phase Tattoo on her forearm who was 'yelling' out to another worker about something. She smiled and asked for my order (at least I got a smile). Started giving my order and suddenly she starts yelling down the corridor at another worker. Honestly this is so unprofessional. I had no idea what she heard with my order and was totally disconcerted by this behaviour.

I understand it might be a very busy cafe but the unprofessional customer service leaves something to be desired.

Even though the young woman did not repeat my order back to me, instead taking my payment and very quickly without thanks or even a second glance hurried off down to the corridor (probably to yell at someone else), they still managed to get my very large and substantial order correct.

It will be the last time I go to Zarraffa's Victoria Point. Thankfully my own local Zarraffa's have better customer service and their staff well trained to take care of the people in front of them (including...

Went today because the Cleveland store was extremely busy, ordered a coffee fusion very quick service to then get what I’m assuming was a mocha fusion it was dark chocolate colour so I asked for the correct drink to then have the ever so friendly young girl with the septum piercing say “it is a coffee fusion” I have ordered too many of these in my life so I questioned why it was dark brown chocolate colour then because it’s never that colour yet again in her extremely friendly tone “it just is it’s a coffee fusion that’s just the colour it is” luckily the 5 other staff members standing behind her realised the mistake that she was refusing to consider and changed it no apology from the piercing collector just an eye roll and more attitude but that’s ok we all...

Unfortunately the serving times on drive through service are extremely slow. Today was the worst 25-30 minutes to get served at midday on a Saturday probably the busiest day of the week. No one in drive through was served for 20 minutes. If we could have left the queue we would have but couldn’t because we had cars behind and in front. People pulling up and going inside were served but not the drive through which should be quicker. No apologies no explanation from anyone. Service on drive through has got slower and slower over the last couple of months, this may be due to staffing issues, training? but unfortunately I’ve had enough and will get my coffee elsewhere now. Shame was great at the start but has...