Concept is there with lots of potential but unfortunately the lack of attention to service lets them down. My partner and I walked in and asked to sit for lunch and were told to “sit wherever we want”. The room had around 6 tables available which we weren’t lead to. After sitting we waited and a staff member came to take our order and apologised for the wait despite there being around 5 floor staff visible. We ordered our meals, drinks and a side of fries. When our meals came out, one wasn’t what had ordered, they said, “Oh I grabbed the wrong one” it became clear that wasn’t the case and my partner was sitting waiting with his meal while I waited further for mine to be ready. Once mine arrived, we had to ask for cutlery and checked where the fries were, they said, I’ll get those but there’ll be a wait, implying they had also been missed. I went to the kitchen and asked for the fries to be taken off our order because they were taking too much time snd would no be pointless by the time we were finished eating our meals. There was no attempt to come and ask if we wanted further drinks, or if we needed anything. There were other tables in the room that had sat with empty glasses in front of them for over 40min. No clearing was done, no refilling of water, very poor attention in the room. At the cash register, the bill wasn’t shown, we had to ask what it was and if our fries had been taken off. The staff member said oh we’ll take off your coffee cause you “got a bit screwed around today”

Great tasting food and lovely atmosphere, however much improvement on staff training is necessary. Hence the two stars rather than one.