Food is absolutely amazing... 5⭐

Waitress Staff -5⭐

Unfortunately let down hugely with the customer service... The kitchen staff again are perfect.... The faces of the place though really does let the team down. After having a takeaway we decided to eat in as the food was perfect ... The main issues for our disappointing experience was our main waitress. She was a tall, brunette European lady in her late 20s early 30s.....

When all the food was ordered for our table (all orders within 4/6 mins of each other) After the main meals of chicken or steak, etc had arrived (for 25 of our guests) my wife, two kids, two friends, their two kids and myself where waiting approximately another 45 minutes for our meal. The 25 had already finished their meal before ours had even arrived. This led to my friend politely asking for an ETA for our food as the rest of our table was leaving as they had all finished. The tall European lady angrily suggest to "stop and allow me to speak"... When the order arrived approx 15 minutes later... The lady was again rude and very unprofessional. She threw a plate of garlic bread and cheese on the table and unfortunately for us the manner of this was simy unforgiveable.

I can imagine most of the staff are on holiday visa for regional work. However this doesn't justify the lack of empathy or respect to us as a customer. We have been to the restaurant for the last 4 years... Always having booked a table for atleast 20-30 guest. The booking was also disappointing as our "table" was split up to different corners of the out door area.

I would definitely grab a takeaway again. But non of our party will ever dine in again .