Today and my family had lunch at the new and improved Kelmscott KFC. We were served by a lovely girl who gave the impression that nothing was too difficult for her. Being diabetic I asked what she could recommend and showing that she has some knowledge of a diabetic's needs, she was able to ask me appropriate questions that enabled me to make an informed decision. Thank you for taking the time to do this. Everything about the new building is wonderful. When you walk in the front door there is a totally different atmosphere - it's very relaxed and happy. There's a lot more space and it's more modern. The public toilets are fresh, clean, and spacious. In addition to the usual men and womens toilets they also have a toilet especially for those who have disabilities, or have babies that need changing. The newly revamped carpark also has a disabled bay, in addition to a lot more bays than the previous one did. Also outside they have catered for all the extra people that they get in the drive thru by having two drive thru lanes. They also have two drive thru windows. At one window you pay for your order and at the second window you collect your order certainly speeds up the process. I can't recommend this store enough. If you haven't been there yet, make sure you do and take your friends and family with you. It's...
Read moreLast night around 8.40pm I had ordered a large 3 piece feed and a zinger stacker burger from the KFC store in Kelmscott WA. I was extremely disappointed with the quality of the product and very slow service.
Not only did my order take more than 10 minutes for me to receive, which had upset me, but also when I had opened my box to see my 3 piece feed I had noticed the size or should I say the lack of size of my 3 pieces of chicken. I received 2 legs and a wing which were all smaller than my partner's chicken tenders which she had ordered in her tenders box. It was as if I had received quail instead of chicken, that was how small my chicken pieces were. Even my dinner roll was larger than all 3 pieces of chicken.
Previously there would have been at least 1 piece which was a larger size, in which I would have accepted 2 smaller pieces with it. My large chips were cold too as if they had been sitting around most of the night.
Not only will I not return to KFC Kelmscott, I will also be spreading word of mouth to not go order there too, and I will probably never order again for KFC again, as "fake/alternative" KFC which can be bought in the supermarket, is a much better product than what was served to...
Read moreInconsistent one day food is good next 3 times food dried out chicken chips blanched to early stale.Managers check your food check kids are rotating chicken chips haven't sat to long and are stale chips over salted kids will kill your business need to follow up food was terrible saturday night and last 3 times Went in again today 26/5 4.15 pm same shit different day chips blanched sat to long before going in fryer chips were tough like house bricks stale as buggery mash potato and gravy same sat to long all dried up.PROBLEM WITH THIS STORE NOBODY LISTENS TO FEED BACK 3.1 RATING MANAGERS AREA MANAGERS OWNERS READ YOUR REVIEWS PEOPLE ARE TELLING YOU YOUR STORE PROBLEMS BUT YOUR NOT LISTENING OR READING.IVE BEEN A CHEF FOR 37 YRS THIS STORE KELMSCOTT IS THE WORST CONSISTENCY STORE IN WA. IVE HAD 1 GOOD COMPLETE MEAL IN LAST 10 VISITS.CHICKEN SITS IN HOT BOX WARMER TO LONG SOME TIMES AS TOUGH AS BOOTS.CHIPS ARE EITHER STALE OR SO OVER SALTED YOU FEEL ILL.NOBODY CHECKING QUALITY CONTROL HOW LONG HAVE CHIPS BEEN SITTING HOW LONG HAS CHICKEN BEEN DRYING OUT.OLD SAYING( IF YOU WOULDNT EAT IT YOURSELF DONT PUT IT OUT FOR YOUR CUSTOMERS BECAUSE WE GET PISSED OFF AND...
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