Red Rooster Kingaroy — Restaurant in Kingaroy

Absolutely Unacceptable Service – 20+ Minutes for Chips!

Reading through past reviews, it’s clear that my experience is just one of many similar complaints. This isn’t a one-time issue—it’s a leadership problem. The culture of any business is set by its leadership (HQ, franchise owner, store/shift managers). If the staff are behaving this way, it’s because they’re allowed to! And it’s driving customers away, which will inevitably impact revenue.

At RR Kingaroy, it’s clear the young employees are running the place with zero accountability. Sure, they’re just teenagers earning some cash, which is fine, but when their lack of care ruins the reputation of the business, it becomes a serious issue.

We were in town due to the TC, staying at the Motor Inn next door. One of my family members smelled RR and asked for some chips, so I walked over to grab a simple order. There was one local woman ahead of me being served, but she had to step away to get an alternate payment method. I approached the counter, and the young male server told me, "Won’t be a minute, mate." No problem—I stepped back and waited.

When the woman returned and paid, I walked up again, assuming I’d finally be served. Instead, the same server turned to me and said, "Won’t be a minute, mate, I need to help pack orders." At this point, I turned around to see how many other customers were waiting—only to realize I was the only one waiting to order. Yet, instead of taking my order (which was literally just a box of chips), he left the counter to go work in the back!

I stood there watching as he chatted with another employee for 10 minutes packed some drive through orders while I waited. I even took a photo of him standing around. When he finally came back, I told him directly, "Your service is poor, and you can do better." His response? A half-hearted, "Yes, sorry."

Then the real RR "efficiency" kicked in—I ended up being the last order fulfilled, all for a simple box of chips. A larger, curly-haired mal employee finally brought out my order, likely knowing by this point that I had been waiting 20 minutes for a single box of chips and had every right to be upset. So I made sure everyone could hear me when I said, *"This is really bad service. Waiting 20 minutes for some chips is ridiculous. You all need to do better."

A local customer, who had also been waiting a while had left but came back for something, decided to chime in and tell me to "calm down" and asked why I took pictures. Simple—I took them to send to RR HQ and Craveable Brands so they can see firsthand why RR is struggling in a growing and competitive fast-food market.

RR Execs, take note: Your service is tanking, your market share is suffering, and your reputation is going down the drain. If this is the level of service you allow, then don’t be surprised when customers take their...

It's around an hr & half round trip to Kingaroy was so wanting the hot honey chicken what an EPIC FAILURE $20 for 3 piece + chips, gravy, pineapple ring up size..When I get it take out side to sit & eat broke the leggy bit off the wing took a bite it was stone cold so went back in got the girl to feel she says yes it's cold I get someone to help off she went out came another girl she said bring the un touched 2 pieces back since I had already eaten a piece she would replace them are you kidding me seriously righto went out bought the box back in she hands me 2 more pieces so before I leave inside the premises opened it put finger in chicken yet again COLD CHICKEN went back to counter asked her to feel it she refused I said ok I want my money back she said I had to come back at 11.45 when the supervisor would be in she doesn't know how to do refunds. She also told me the honey gets put on cold so it cools the chicken down..J came in he was annoyed that uncooked chicken NOT ONCE BUT TWICE he paced was saying how disgusting it was should be reported to health dep & a few cuss words not directed at any staff member at all. The girl proceeds to gode him telling him his language swearing at staff which was totally un true kept going on & on until he did swear so she says there you go HOW DARE SHE rude individual..I'm trying to calm things but she kept mouthing. The chicken apparently came out of warmer which was at 86* but that dont mean the chicken is at that temp cause it wasnt even close to that temp.J went outside..I called out excuse me another girl came out I said to her soon as cash register is opened you give me my $20 & fix the refund with the wayward manager when she appears.The mouthy one came back on ph to said wayward manager out loud she's "so give them the money tell them to leave premises " I said thank you very much its all I wanted.. she gets of ph & continued when I said it's all I asked for money back about J I said why you having go at me I said NOTHING you just made it worse for me she said "SOUNDS LIKE A PERSONAL PROBLEM TO ME." So payed her same respect..Seriously I would NEVER EVER EAT NOR VISIT ANY RED ROOSTER AGAIN I WILL BE TELING EVERYONE I KNOW OF MY PERSONAL...

I'm Being Generous on this🤯🤯 as we decided too Have A Cooks Night Off 😃😃. It was put in a rather Small useless Paper Bag so it bit the Carpark pavers trying too hang onto it, so already we were Not off to A Great Start.. But Oh dear me when I Say, that it was Thank Goodness for the Coleslaw wence we got home and dished it up , that was very Tasty and A nice amount of dressing.. Dry hard crunchy fried Chicken, it tasted nice with the Gravy, but the Deb Potato that accompanied it was that thick it stuck too the Spoon😳😳, geeze, That's Strike 2 and well there's room for improvement on that stuff...😬😬...But..Now I Don't know if This WAS A JOKE, As Apparently, you Don't tick off the Cook and I sure as Didn't do that, But I Have NEVER EVER had Soooo Much Salt on Chips, too the point that, we just couldn't eat them, What A Waste and My Hub was not impressed 🙄🙄🥴🥴,..Overall, suffice too Say that it was...