The one star is for the young girl serving at bistro as she was lovely. We got lamb shanks with veg, schnitzel with mash potato and gravy, bruschetta. Waited 40 minutes and they brought out the starter and ONE of our mains. I asked why my main was with the starter, we only ordered the bruschetta as a starter. Lady (not the girl at the counter) just said "ok" and was very disinterested, then offered to take the main and sit it under the heat light. I declined I didn't want dry chicken. Second main came 6 minutes later. Bruschetta: served on some barely cooked garlic ciabatta bread. Was a mix of gluggy doughy bread and crunchy onion with soft tomato. Lamb shanks: cooked so they were tender let down by lack of any flavour. Vegetables felt like they'd been boiling since lunch. Schnitzel: huge. Thin. Overcooked. Cut my gum on some of the overcooked crumb. No flavour. The potato was packed mix and absolutely awful on both meals and, gravy was bland and not great. I left almost all my meal as it was just unpleasant. My partner who eats anything and never complains, is still complaining about the potato. We went based on recommendations, Google reviews and how busy they were and left barely having touched our meals because they were terrible. We also didn't bother addressing it with staff after how rude the lady bringing our food was. Really unfortunate this is the experience we had given the reviews.