Bakers Delight Forest Hill — Restaurant in Melbourne

As a loyal and regular customer of Baker's Delight, I am writing to express my significant disappointment regarding a recent service experience that fell far short of the standards I've come to expect. While waiting my turn in the queue, I was overlooked when one of your young staff members knowingly bypassed me to serve another individual. My attempt to point out this oversight was met with a dismissive shrug and an unprofessional, mumbled comment directed at a male colleague who emerged from the back. This incident was incredibly frustrating; the fundamental principle of queuing exists for a reason – to ensure fairness and respect for everyone's time. Had there been a legitimate reason to serve someone ahead of me, a simple acknowledgment and brief explanation would have sufficed. I urge you to review your staff training protocols regarding queue management and basic customer interaction; ensuring your team understands the importance of respecting customer turn, or at the very least acknowledging any deviation, is paramount for maintaining customer satisfaction...

I normally love Bakers Delight, but my experience at this particular store really put me off. While I was waiting to be served, I saw a manager (or someone in charge) speaking incredibly rudely to one of the younger staff members. It was so uncomfortable — completely unprofessional and honestly borderline bullying.

The poor girl looked so flustered and upset, and it really made me question what kind of environment this store is creating behind the scenes. No one deserves to be spoken to like that, especially not in front of customers.

The bread might be decent, but no amount of quality product makes up for treating your staff like that. Won’t be...

Rude young servers working, no customer service skills at all, do better. Why work in customer service if you clearly dislike serving and interacting with...