Crust Pizza Brunswick — Restaurant in Melbourne

Incredible experience of the WORST service , can’t say customer service cause that would imply they had some , which they’ve clearly never had - order 3 pizzas online - told only 15 mins - gave em 30 before went in - then “service “ person blinked at me and said “oh , we’ve only just received the order” even though they had printed docket right there on their counter/ mind you they had 4 staff on at this stage - no other pizzas cooking and no other customers in the store … then told us to wait 15 more mins - not even a hint of hospitality of “I’m sorry” nup not from this amateur hour … then 15 mins later go in and they tell me they don’t have the toppings for the third pizza - didn’t bother to tell me while I was waiting watching them from outside I had to go in to receive this wonderful news myself and again … fly’s in and out of the servers mouth , cause they don’t wear masks on in their either , no sorry again - asked for refund and told it would take minimum of “2 days “ expressed this was ridiculous, told they would ask manager - manager plus 2 others come out - up to 6 staff can’t cook 3 pizzas in under 60 mins or communicate or be accountable for anything …”manager” says “ can’t tell how long the refund will take is it was done on card” - don’t shop here and support this rubbish chain place - do yourself a favour and walk the 15 metres to godfathers or even better go to green acres pizza - only reason I didn’t go there was cause they were on...

We rang up to place an order for delivery and the guy on the phone had no idea what was going on. I had to repeat my order 3 times which didn't fill me with confidence. After 1 hour 15 minutes I rang up asking where the pizza is and a different guy told me thye had no order under my name..... great! So I re-ordered the pizza as we still needed to eat and was told it would take 30 minutes. 45 minutes later I ring up again and was told they were understaffed and it would take another hour to get my pizzas..... what a joke. If you're busy just tell people how long it will take right from the start so they can make alternate arrangements if they need to, don't make them wait 2 hours when you said it would be 30 minutes. Ended up getting fantastic fish and chips from elsewhere. Crust will never get my...

We have ordered through Uber eats at early morning Saturday (late night Friday) the order was not at all delivered.Pathetic on part of owners and staff running the restaurant.Please shut down if you can't meet the minimum expectations of delivering food after charging the amount.Never ordering again from them.Please DO NOT ORDER from...