Domino's Pizza Epping North — Restaurant in Melbourne

I feel compelled to share my deep disappointment with my experience at your restaurant today, which has resulted in a 1-star rating.

Upon my arrival, I waited over 5 minutes to be served by the cashier, receiving no acknowledgment from the staff. Instead of assisting customers, I observed three employees engaged in conversation and laughter among themselves in their dialect, completely ignoring my presence. As a woman, this experience was particularly disheartening, reflecting a lack of attentiveness and respect for all patrons. After such a lengthy wait, I ultimately decided to place my order through the app.

Eventually, a staff member approached me and asked how she could help, but by that time, I had already chosen to order online due to the inadequate service. It was especially disheartening to see another customer, a tall man, walk in and receive immediate attention without hesitation, leaving me feeling overlooked and disrespected.

To make matters worse, the quality of the food was disappointing. The pizza I received was undercooked—not burnt—but it lacked the quality one would expect, with many ingredients tasting quite cheap. Shortly after eating it, I experienced severe stomach issues that forced me to rush home.

This experience was entirely unacceptable, and I strongly urge you to improve both the quality of service and food preparation at your establishment. Customers deserve to be treated with respect and to receive food that is safe and of commendable quality. I sincerely hope you take this feedback seriously and implement the...

Dear Domino's Customer Service,

I hope this message finds you well. I am writing to express my disappointment with a recent order I placed with Domino’s.

On 12 August 2024 ordered two pizzas – one Chicken Peri-Peri and one Chicken Camembert, both with thin crust. Unfortunately, both pizzas were far below the standard I’ve come to expect from Domino’s:

The toppings were extremely sparse, with very little chicken and almost no onions. The toppings were concentrated in the center of the pizza, leaving the sides completely bare. The crust was overly thin and burnt around the edges, making the pizza too crispy and difficult to enjoy. Given that I paid $28 for this order, I feel that the quality and quantity of toppings were not worth the price.

I am not satisfied with this experience and would like to request a refund. While I understand that some charges may apply, I don’t believe that the pizza I received was worth $28.

I would appreciate it if you could look into this issue and get back to me at your earliest convenience.

Thank you for your attention to...

I ordered with Dominos Lyndarum tonight, when my order turned up incomplete I turned the delivery driver around and told him to come back with my full meal cooked fresh. I then rang the store to inform their staff, I was put onto someone else, I assume a manager, he never bothered to introduce himself. He then asked me why I sent the food back, I told him that I would like my entire meal hot at the same time. He told me I should have taken it and waited, I told him no, he should remake the entire meal and resend it fresh because I have the right to get my entire meal hot together with everyone else. He told me that’s a waste of his money and I can go but my food somewhere else. All the while his staff were in the background laughing. Actually Mr man who didn’t introduce yourself, the company policy is “if you are unsatisfied with any part of your meal we guarantee a REMAKE or a refund” Your profit margin is not above the Company wide policies. Your head office has been contacted about your nonexistent...