Flourish Cafe Olivers Hill — Restaurant in Melbourne

THANK YOU CHARMIAM for the most amazing customer service. From the very first second we set foot into Flourish, we were greeted by this bubbly and friendly Charmiam who took great care of us. Shes even a natural at upselling! Even at the end when we needed takeaway boxes for our leftovers she was on break and just saw us come in with our plates and ran to our rescue. I am a support worker, and my client enjoys going out for coffees and brunch. But we find that a lot of cafes lack on customer service where my client ends up getting anxious and wants to leave halfway. But being at Flourish yesterday was a highlight for my client she thoroughly enjoyed it and we have the lovely Charmiam to thank for that. She went above and beyond for us. So now I have added Flourish to my clients fav cafe list we will definitely be back!!!

The savoury muffins were absolutely divine!!! I had mine with salad and my client had hers with chips. She also had a jelly cake which she also enjoyed on our long drive back home. Beautiful hidden local gem! If you’re in the area, be sure to check it out. Has many seatings available outside such...

Walked into the cafe, and was waiting a while for service so we asked one of the staff if we just sit anywhere and he said “yeah I guess” which wasn’t a good start. We had to fetch our own menus, and if that was normal it would have been nice to have been told that from the beginning. We then went up to order and the person serving wasn’t very friendly, we order egg on toast scrambled and was told that they ran out of scrambled egg but I guess they had fried and poached? I asked them how is that possible and they just looked at me like I was speaking another language. They could have told me it was pre made for example and that’s why they ran out but it doesn’t take much to scramble 2 eggs together to make scrambled eggs. Anyway long story short horrible service...

I ate here for the first time on Sunday with my 4 year old son, family friend and mother.

The staff were very accommodating to my illness that was visible due to a walking stick and offered me many options to ensure I was comfortable.

The coffee and food were delicious, best hollandaise sauce I’ve had in years.

The staff were also super friendly and great with my son, interacting with him and even adding sprinkles to their shopping list to ensure they have them for next time because he requested them.

I will definitely be back and recommend this cafe...