Hungry Jack's Burgers Wollert — Restaurant in Melbourne

My recent visit to Hungry Jack's Wollert left me thoroughly dissatisfied with their extremely poor service. The experience was marred by a lengthy wait in the drive-thru and an ultimately futile attempt to order our desired items.

After patiently enduring a 20-minute wait in the drive-thru line, eagerly anticipating our meal, we were met with frustration when the staff member informed us that the items we had ordered were not available. This realization was both disheartening and infuriating, as we had already invested considerable time in the waiting process.

The first issue at hand was the excessive waiting time. While some delays are understandable during peak hours, waiting for 20 minutes without any updates or communication is simply unacceptable. It's essential for fast food establishments to manage their operations efficiently and maintain a reasonable level of service, especially during busy periods.

However, the most significant disappointment came when we were informed that our selected items were not available. It's concerning that the staff member did not inform us of this earlier in the process, considering the substantial wait we endured. This lack of communication reflects poorly on the management and training of the employees at Hungry Jack's Wollert.

A critical aspect of customer service is providing accurate and timely information, especially when dealing with inventory issues. It's disheartening to witness such a breakdown in communication and organizational competence within the establishment. As customers, we should be able to rely on a consistent and reliable experience when dining out, especially at a well-known fast food chain like Hungry Jack's.

Given the significant inconvenience caused by the wait time and the unavailability of our order, we were left with no choice but to abandon our attempt to have a meal at Hungry Jack's Wollert. This incident has left a lasting negative impression, and I am compelled to share my disappointment through this review.

I hope that the management of Hungry Jack's Wollert takes this feedback seriously and implements necessary improvements to their service, such as better communication with customers and more efficient inventory management. It is crucial for establishments to prioritize customer satisfaction and work towards providing a consistently pleasant experience for...

My first time going here last week and it will be my last time. The drive thru wait was ridiculously long for no reason when there were only four cars, two cars in front of me. Firstly, ordering: ended up shouting and repeating myself as the server had trouble hearing and kept hearing wrong though she sounded pretty clear through the speaker. This is where the long wait begins and it continued after paying as I waited for the car in front. When I get to the pick up window I still had to wait. Finally I get my bag of food but had to wait for my drinks. When drinks: they only give one drink when I ordered two meals. So i told the server and she claims I didn’t order two meals. I repeated my order to her, she keeps arguing. I check what’s in my bag and notice it’s not what I ordered. I tell her and she checks the screen and realises it’s the wrong order. She states with the worst attitude while pointing at me “That’s not your order!” as if she wasn’t the one who gave me the wrong order! Like it was my fault. I give back the bag of food and drink. Waited even longer for my actual order but she forgets the drinks so I had to wave her back to get my drinks. FINALLY I get my order and drive off. I’m guessing all that, from start to finish, took more than 30min, probably more! My food got cold so it didn’t taste great and the drinks, I swear I’m not exaggerating, tasted like flat soda water! Especially the sprite, the coke tasted watered down to tap water. All that waiting for absolute crap! If it didn’t take so long I’d probably understand the mistake but she had ALL that time and there was only two cars behind me by the time I reached the pick up window. Customer service isn’t what it used to be. We’re paying more for food, at least have proper basic...

After placing our order through the self service machine, I was left waiting 25 minutes before our order was ready. This was 11:40am and the place only had one other customer in there. After watching orders continue to fly out through an 'empty' drive through (all new drive through orders got priority) I asked the staff how our order is going. All I got was 3 girls who were staring at the order screen, look at me then back at the screen. Not. a. word. Finally, like magic our order was given to us. Our drinks sat on the bench for 20 minutes, our chips and onion rings were stone cold and our drinks, now with melted ice, just weren't enjoyable. A portion of our order sat on a cold stainless steel bench and the only communication we ever got from staff was that their soft serve (thick shake?) Machine was currently broken. Surprise surprise. I don't know who owns this place but if it was me I'd be severely embarrassed as it's leading down a very dangerous path. I wish this HJ's had an avenue to provide feedback directly that was easy to find like other fast food places (in this case slow/cold food) but I seen nothing anywhere that allows me to provide feedback. Please note, this is not anything to do with the staff on hand as they did the best they they knew how. This is a training issue and not setting their teams up for success to serve their customers. This is not just a 1 star review like many others have provided. This is my ironclad guarantee that I will never set foot in or order from this HJ's...