KFC Taylors Hill — Restaurant in Melbourne

I placed an order through the KFC app at the Taylors Hill location, selecting the option for pickup instead of drive-thru. The order number was #1374, and it was placed today (17th April) at about 3:16 pm. The order consisted of two separate items: the "2 for $2.95 Hot Rods" deal with a Supercharged Dip, and the "$4.95 Hot Rod Fill Up" which included a Regular 7Up, a Hot Rod, an Original Tender, a Supercharged Dip, Regular Chips, Potato & Gravy, and a Dinner Roll.

Upon arriving to collect my order, I discovered that both items had been combined into the same box. Initially, I trusted that the staff had correctly packed my orders and proceeded to leave. However, upon opening the box, my daughter immediately noticed that the Regular Chips were missing.

We promptly returned to the store to address the issue. Upon explaining the situation to the staff member, they insisted that they had indeed packed the Regular Chips and suggested that I had made an error in my inspection. Despite their assurance, it was evident that the chips were not present in the box due to the cramped space caused by combining both orders into one container.

The staff member then requested to inspect the box themselves, only to repeat their assertion that the chips had been packed. It was frustrating to be met with disbelief and indirectly accused of dishonesty, especially considering the physical impossibility of fitting the chips into the already tightly packed box.

After some back-and-forth, the staff begrudgingly provided the missing Regular Chips. However, their accusatory tone persisted, and they even suggested that I should have checked the order before leaving the store. This response was disappointing and failed to acknowledge the staff's own oversight in packing the orders incorrectly.

In summary, the staff member's failure to pack the items separately and their reluctance to accept responsibility for the missing item led to a negative experience. Trust and accountability are essential components of customer service, and I hope that this feedback can contribute to improving the practices at the Taylors...

Must share my experience at the drive thru tonight.placed my order online and went to pick up my order.car in front of me picked order up and moved away from window before stopping and then reversed back .I could make out what happened which the kfc attendant had given the wrong order after the customer in front of me opened his order and realised it wasn't his . correct order was exchanged and the car then drove off.then the staff member tried to give me the opened and contaminated order which I refused to take and asked to be refunded only to be told by supervisor that because I purchased order online I had to get refund back online .which didn't make sense to me.so I agreed to accept them to remake my order.i refused to go from the window and wait for my order out the front of store because I didn't trust them making a fresh order.staff are not trained in cross contamination, by management which...

I ordered a variety feast and when I got home, I found out the popcorn and some tenders plus the dip aiolis are missing. This is the second time this issue happened to me on the same shop. The next day I went back and complained to the store manager and he seems skeptic about the missing items and advised me to call he number on the receipt in order for them to log the issue. I an a paying customer and expecting that I have my food everything in the bag. I am not going to this shop anymore and felt like I am begging for my missing food to be provided. I suggest the service crew and the store manager should be trained properly in terms of customer service. At the end of the day, my missing items were provided but the amount of time I consumed and the body language I was given is not worth coming back...