Re: Hi, sorry it was not a miscommunication, first of all the only take away bag she “assumed” for delivery was not checked even when my husband asked her to check for my name on it. She just straight away said no without checking. I mean the receipt on that bag have both my name and the code. That response is not miscommunication but just refusal to help and you should not be telling a customer not to order for pick up on uber eats if there’s an option available on it. Defeats the purpose. We are first time customers who stumble on your restaurant on Uber Eats app, we would not even know about your business and location if it wasn’t for Uber Eats, thats why we decided to pick it up instead. And he shouldn’t even have to explain himself that it’s Uber Eats as it’s as simple as checking the only take away bag to check. Also, we have picked up orders through Uber Eats without any problem or explaining ourselves that it’s through Uber Eats.

Thank you

Service makes a difference... my husband was just there before to pick up our order from Uber eats. Who ever was working there before could not be bothered to try and look for the order. My husband provided my name AND order number. The lady whoever she is just stood there and straight away told him that there was no such order.. did not even move to look or try to see, just straight up and said no order when there’s a paper bag of order sitting (like what I said could not be bothered moving to look and use her eyes) He was there for 20 minutes and yes he tried to call me to make sure. Which he shouldn’t as he have the number with him + my name. Yes the food is good but the frustration my husband was getting all because of this unhelpful lady makes the who thing change. He was very good not to lose it as the whole problem was on this particular person serving that just could not be bothered helping. Please make sure you serve people as your job description and apologise if you’ve made mistakes. It actually is frustrating to have my husband to come home upset all because of a very lazy service. Extremely poor service.