I visited this morning for a sit-down meal and ordered both food and coffee. While my food arrived promptly, my coffee came very late. I noticed several takeaway ordersāaround 5-6 people were prioritised and made before mine, even though I had ordered earlier. I had to follow up before they realised and finally made it, by which point I was already 70% through my meal. They did apologise, but it was disappointing, especially on a cold morning when I was really looking forward to a hot coffee with my food. Hopefully this was just an oversight, but it affected the experience. The food was mediocre (5/10) but the staff was friendly. Coffee was (7/10) but pity the wait was disappointing.
Update: Thank you for the reply. I appreciate the challenges of a busy service and understand that weekends can be hectic, especially with phone orders. However, as a dine-in customer, I think itās reasonable to expect that my coffee would arrive with or before my mealānot long after I was nearly done eating.
It wasnāt just the wait, but the lack of communication that was disappointing. A quick update or acknowledgement wouldāve gone a long way in that moment.
I do appreciate the apology, and Iām glad to hear youāre aiming to improve. I hope my feedback helps highlight how small moments like this affect the...
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