Phoenix Kitchen — Local services in Melbourne

Highly recommend this takeway restaurant, especially if you love cantonese food, soy sauce chicken, honey BBQ pork, roasted pork, roasted duck, etc. See the size of the rice box, see the vegetable, you cannot get from others easily. And not to mention the customer service. I give six stars out of five. I barely write review here but 3/5 is not fair for such great taste.

Update: The taste is still good. But i need to complain about the service i just received. It is cold and it is not busy at all but the man has kept me and my little one waiting for more than ten minutes for nothing. At the point we ordered they had it ready there but no one came to ask me to give them the receipt to get my order. Everyone saw us waiting but no one seemed to care. Not until i asked the Man what we were waiting for. He said i needed to present the receipt which i never did before for the past purchases. So here is the rate for...

Very poor customer service and chaotically managed restaurant/takeaway. Food is quite average. It was my second try today and will be my last time visit. Ordered my take away food, waited outside for 20 minutes and went back to collect my order. They had more than 3 staff gathered at the cashier--1 staff was operating/collecting money and while the other 2 staff were watching and chatting to that staff who was collecting the money. Some takeaway food were packed, ready to be picked up and I could see the food were sitting on top of the counter. And some customers were waiting. None of the staff were attending those takeaway food, buy just kept watching and talking. Never seen this kind of management in any other...

The veggie should be bok choy NOT wombok.

The quality is amateur home cooking and the price is exxy. E.g my 2 choice with rice was $19.

Also poor customer service as I wanted to order the free range chicken as part of my 2 choice rice. But the lady at counter said not available so I assumed sold out and got roast pork instead. I then later found out it wasn't sold out, it was just not available part of their 2 choice. After I paid and got my takeaway she then said you can only get the free range chicken in half or whole. I was thinking you could of told me earlier?!!

Geez! I'd rather travel to city or the east side of Melbourne...