Little Sparrow Melbourne - Werribee — Restaurant in Melbourne

Very disappointing experience at Little Sparrow Werribee on Friday 21/08 at 6:30pm. One of the staff members (short hair with blonde highlights, wearing glasses , possibly named Mikaela) was extremely rude when serving us.

When she brought our coffees, we politely asked for sugar and a cup of water, and she rolled her eyes. My sister later went to ask for a second cup, and we overheard her speaking negatively about us to her colleague. When I asked why she was being disrespectful, she smiled sarcastically and said, “What do you want?” in a dismissive tone.

I then asked for her name so I could raise the issue with management. She rushed through it, and when I said I didn’t catch it, she started using her hands with attitude and at one point spoke to me in a foreign language. When I pressed again for her name, she refused after realising I was making a complaint.

Her colleague actually stepped in, admitted she was in the wrong, and even apologised on her behalf, saying she had a rough day. While I appreciate the colleague’s professionalism, that doesn’t excuse this staff member’s behaviour.

This kind of service is unacceptable. A café should be a welcoming and respectful environment for customers, and unfortunately, this experience left a very...

Worst experience ever! Got a hot chocolate with a marshmallow usually comes with a complimentary cookie. When I asked for it waitress rolled her eyes at me and said if I wanted the cookie I had to give back the marshmallow. At $30 for two hot drinks and 2 cakes the least they could do is continue with a complimentary cookie. When I complained to the manger about young girl rolling her eyes at me and that there was no need to treat customers like that. Manager didn’t say a word about it. I was also told that the owner changed the policy and now charges 50cents per cookie. Absolutely disgusting! Won’t be back. If I want to be insulted I can get that treatment for free elsewhere.

Add on: just went back and handed my loyalty card over to the manager and said I wouldn’t be back after the treatment I received. Staff laughed at me. Obviously they have no respect for people and can afford to...

This review is only based on the pathetic spinach and feta cheese pide which was very dry. Upon giving a feedback the staff could only say “we don’t make it ourselves and we get it from a supplier” which was disappointing.

I don’t think, he could not do anything about it. He could have at least empathised and apologised for my dissatisfaction which would have improved my experience of service.

—— Update - changing (service starts from 1 to 4) The manager came to me after a while and tried to understand what happened and was kind enough to offer something else instead or a refund. Also accepted the feedback to share with the management or the vendor. Believe me or not I as a customer was only looking for...