McDonald's — Restaurant in Melbourne

Ordered a Big Mac from here with "NO PICKLES", had to wait which I was fine with as it was in the morning after finishing work (got the burger and wasnt even hot). It was not until I started eating that I noticed there was no cheese and that they had put pickles on it. When I called Carrum Downs McDonald's the man proceeded to tell me that "the kitchen made no mistake and that it was made correctly", and said I needed to take a picture to get any sort of reimbursement or replacement, I stated I did not want a reimbursement or replacement but just to let them know about the item not being correct and again he started saying that the kitchen made no mistake but this time with a firmer voice, I told him not to worry about it and he hung up. Pretty annoying when spending over $7.00 for something to eat and being told it was made correctly when clearly it wasn't, picture shows the pickles and the "lettuce" with stalks the...

Perpetually disappointed.

I know we don't got to Macca's for fine dining, and expect a general level of "blah" but I'm repeatedly astounded at how average this store is. Staff are consistently paying more attention to chatting and flirting with each other than they are the customers, I don't think I've EVER had a meal arrive home (which is less than 500m and a 1min drive away) and still be warm (not even asking for hot, just warm) and McCafe is constantly out of stock. I require lactose free milk which I have a 50/50 chance of getting, and the last time I was there they couldn't do a ham and cheese toastie because they were "out of stock". The time before that their toaster machine was broken.

As a staffing follow up, there never seems to be a manager on duty, or even a staff member over the age of 18 that is in charge. I know kids need jobs too, but please train them properly or at least have an "adult"...

This Morning I went to order a coffee for myself and a McGriddle for my friend I order my order number was 191, I sat down they called 179. From that point I knew it would be a while 25 minutes later I decide to check on my order, I kept on trying to get the staff members attention and they were ignoring me! Thankfully a lady who say this yelled out to the workers to get there attention for me. I ask is 191 ready? They give me my order, I could feel that my coffee was cold but didn’t want to do anything about it I walk up to the shops and take a sip of my coffee. It was a Chai Latte, I ordered a cappuccino! How did you mix it up that bad, I didn’t want to go back because I saw how the young staff were treating customers that complained. Very disappointed in McDonalds I thought they had high standards for...