McDonald's — Restaurant in Melbourne

Both times I have come recently have been a negative experience…

Firstly, I went through drive thru to get a coffee, and waited approx ten minutes, there was zero communication regarding the delay or when my order might be ready. My children were going to be late for school so I had to drive off without collecting my order despite having paid.

Second - 10/05 - drive thru and ordered with the my Maccas app. I was handed my food and I glanced through the bag to check all items were there. I noted the bag was missing two cheeseburgers - I told the worker and she snatched the bag off me (??) stalked off and then handed me the bag again without so much an apology or acknowledgment? I understand fast food isn’t the funnest job ever but there’s no need to be rude to customers who are simply asking for their missing items they have paid for.

Oakleigh South is slightly further for us but I think I’m going to stay going there because they have better...

A disaster.. To be avoided completely. I had to wait over 35 minutes for a sponsorized x6 family bundlr order. It was a take away... practically half of my order was missing... my son's happy meal was missing (of which there was the apple fruit juice only), part of the sauces that accompanied the chips were missing, a portion of chips and 2 sandwiches that were in the family bundle missed. Before taking the packages I asked if everything was there and the girl told me that it was certainly all in just 2 packages. We are traveling... I have called the shop at least 15 times.. no one answers the phone to get a refund. They practically robbed me. What a bunch of incompetents.... I have no words. No napkins either staws and none forks were add into the packages............. My 3yo son couldn't eat nothing.. We could even drunk normally ours drink..... unbelievable. Emailed the store, looking...

I am absolutely appalled. I cannot believe the level of care Ganesh has for his employees it is disgusting, he yells at them and continuously gets mad if the employees stuff up. Those poor kids look so tired and they already have to deal with loads of schoolwork and having to come into work with a manager as horrible as Ganesh must be so mentally draining for them. I demand someone of higher power to step in and take action because he cannot manage this restaurant properly I am just furious!! I had been waiting for quite a while when a nice boy from the kitchen came to serve me, his name was Angus, he had apologised for the poor customer service I was provided with by Ganesh and made me fresh chips for my order as well as a neatly made cheeseburger. Angus needs a pay rise for having to put up with a manager as...