McDonald's — Restaurant in Melbourne

"Today just to get a coffee at McDonald's Springvale drive thru."

"Queued, ordered, paid and not even collected my coffee yet already waiting 25-30 mins. I have patience but this I believe is not acceptable. Being frustrated I asked to speak to a manager to cancel my order so I can get a refund. I totally understand sometimes you may need to wait a little longer but this beyond waiting."

"A female manager came to the drive thru window with NO COMMUNICATION or an APOLOGY gave me my refund and told me "HAVE A NICE DAY" (Unbelievable). I advised the manager that just to get a coffee and still waiting (25-30 mins), it's frustrating. "She advised me that they have a higher unexpected demand today (Rude)". So I left. "Obviously there would be a higher demand today because it's a Public Holiday but how is that the customer's fault?"

This store clearly has some of the following issues. Not customer focused Poor customer service Lack of leadership in management. Operational issues

"Overall this maybe the standard at McDonald's Springvale. So I personally apologize then for visiting. People will say there are two sides to a story but waiting nearly 30 mins to get a coffee through drive thru has one story. I honestly expect better from McDonald's. McDonald's Springvale is WORST store I have ever visited. It's a shame when it's my local store and will not be...

went through the drive through and got a bundle for 2, paid extra for one big arch and one classic Angus. Once I reached the 2nd window I asked if it was possible to use my maccas code to quickly get a free iced latte however was rudely replied with “you can’t do this here” by the employee Jess in the blue uniform, not to mention that she rolled her eyes at me and gave me the biggest attitude ever. After I got my food I noticed how cold and stale the chips were however just went back home. After opening the big burgers I instantly noticed how the big arch was unusually small only to see that the burger was missing a patty, it was extremely squished together to the point that it was smaller than the classic angus. The classic Angus burger was extremely cold and not fresh despite receiving it 5-7 minutes ago. The iced latte I had to go into the drive through again for was a vanilla iced latte and instead of receiving vanilla I was given a CARAMEL iced latte. Honestly I don’t understand how they can get so many things wrong with one order. Ive never felt so unwelcome at a fast food place before and will probably NOT be coming back here ever again after this experience due to the POOR customer service and the TERRIBLE...

This store's staff clearly has an attitude problem in serving the customers. I was accused by the Business Supervisor who names herself Samantha but doesn't have a name badge on. Her appearance is so slacking! She doesn't know how to be professional in dealing with customers. At first I was asked to park the car as soon as I approached the pick up window. Then this manager without name badge comes to me and without any greetings or smile on her face she starts the conversation as to "why these to cards are the same" and kept going on and on without listening to me. She accused me of having FRAUD coffee loyalty cards. Come on you guys rip us off so many times by not packing the order right. And you think that someone has time in this world to do things like this? Or may be someone does and that is you! You need to fix yourself before fixing the other problems! You need to learn the basics of customer service and how to dress up yourself for work. I would definitely go back to Westall McDonalds where staff is presentable, doesn't accuse their customers and have smile on their face. It was my mistake to come to your store and never coming back and also won't...