The almond croissant I recently purchased from your store. Unfortunately, the croissant was not fresh at all—it was dry, lacked the usual flaky texture, and simply did not meet the standard I’ve experienced elsewhere. I’ve had almond croissants from many different bakeries, so I can confidently say this one was well below expectations.
When I shared my feedback with the staff member on duty, rather than acknowledging my concern, she seemed dismissive and defensive. She insisted that many people buy the croissant and that no one had complained before, as if that invalidated my experience. Instead of listening or offering a solution, she tried to make it seem as though I was in the wrong for pointing out the issue.
What was especially disappointing is that she did not offer any kind of refund, exchange, or even a simple apology. I believe that customer feedback—especially when delivered respectfully—should be welcomed, not...
Read moreTitle: A Coffee Lover's Paradise
This CoffeeShop is a true haven for any coffee enthusiast. From the moment you take your first sip, you're transported to a world of rich, aromatic perfection. The coffee here is nothing short of amazing - it's clear that every cup is a labor of love. The beans are clearly of the highest quality, resulting in a brew that's smooth, full-bodied, and incredibly satisfying. Whether you're a fan of a classic espresso or a specialty latte, each cup is a testament to their dedication to the craft. The baristas are true artists, mastering the art of the perfect pour and creating intricate latte art that's almost too beautiful to disturb. This CoffeeShop has truly set the standard for what exceptional coffee should be. Don't miss out on this caffeinated...
Read moreI've had many years experience in drinking coffee's from a few different countries around the world including Harrods Tea Room at Dohar Airport that I paid approximately $30.00 AUS for a strong cafe latte. I can categorically say that Kaan and the amazing staff at Moonlight Cafe can give Harrods Tea Room a run for their money on all levels from service to quality and most importantly their price. It's all because of your CONSTANT DEDICATION to HARD WORK. Keep up the GREAT work. Although, I haven't had the pleasure of trying their food yet. However, it definitely presents itself with the highest and freshest display along with a good...
Read more