Sands Hotel — Restaurant in Melbourne

I decided to go out on my own which I never do to just have a wine and read my book. I decided to play pool on own and then ended up meeting a few good individuals and was having an unexpected lovely time. I'm naturally a loud loving happy person and was just being me. I had a few wines and was told at the end of the night that I had to be removed from the premises and when I asked what the reason behind that was I was given no explanation.

I was told by the bouncers and manager Teresa that the bartender had told me that it was my last drink. I said i was never told this, but that i was happy to leave anyway, however i just wanted an explination as to why because I was truly stunned and couldn't understand, as I hadn't done anything wrong. Teressa couldnt give me a legitimate explanation she just kept saying that I should have been told that it was my last drink and that there were policies. I understand policies but do not understand why I was being removed. I said to please let me know what id done wrong and I would be more than happy to own it and apologise but I honestly don't know what I have done. A gentleman named John then came out and was completely in my face and made me feel uncomfortable and unsafe although I was being very calm and professional but he couldn't give me an explanation either and told bouncers to take me out. The only explination i got was thst I was apparently affiliated with a gentleman i encountered through the night that was apparently kicked out earlier. I said I had just met that person tonght, had a game of pool then didnt see him after. I have no affiliations with that person and should not be blamed for whatever that person did to get kicked out. I was being extremely respectful through this whole conversation, even though John continued to yell and talk over me. He wouldn't even allow for a decent adult conversation to take place. He kept yelling over me and pointing his finger and then just walked away and told the bouncers to remove me. John wouldn't even give me the time of day to actually have a conversation although I tried my hardest. He knew he was wrong because I was being very literate in my explanation and curiosity as to his accusation and because he didn't have any answers he just kept yelling back at me instead of actually having a conversation. And so I just left as I wasn't going to take it anymore. The management at this place is completely horrible. I even had the bouncers and a couple random individuals come out the front while I was crying from the shock of it all to say that they thought what happened was really wrong and they came out to check on me. There were a couple of lovely patrens that also came out to say that they complained to staff about the way John behaved and that it was inappropriate and that I had done nothing wrong as they were there the whole time.

I honestly felt uncomfortable and unsafe at Johns behaviour towards me. No woman should be spoken to like this by any man no matter the situation. This was completely inappropriate and I am traumatised by the way that I was spoken to especially by a male figure who exerted and used his power of authority in a disrespectful way on a female that...

The Sands Bistro in Carrum Downs offers a relaxed and welcoming dining experience that caters well to families and casual diners alike. From the moment we arrived, the staff were exceptionally polite, attentive, and efficient, creating a comfortable atmosphere that carried through the entire evening.

Our meals were served promptly, arriving hot, fresh, and well-presented. The menu offers a good variety of classic bistro options, and everything we ordered was flavorful and satisfying. Portion sizes were generous without being overwhelming, offering great value for the price.

A standout feature for families is the inclusion of a small kids’ play area. While it’s a welcome addition that helps keep younger guests entertained, the space would benefit from being slightly larger. Additionally, the presence of coin-operated machines within the area can be a distraction and somewhat detracts from the overall family-friendly feel. A more open, interactive play space would be a great improvement.

Despite this minor issue, our experience at The Sands Bistro was very positive. The atmosphere was relaxed, the service was smooth, and the food hit the mark in both quality and timing. It’s an ideal spot for a casual night out or a family meal, and we left feeling well looked after and satisfied.

Overall, we thoroughly enjoyed our dinner and would definitely recommend The Sands Bistro to others in the area looking for good food and friendly service in a...

Will never eat here again!! The staff in the bistro, particularly the chef are rude and unhelpful! My family and I used to go here for everyone's birthdays but in the last 12 months it's changed! We have Coeliacs in the family and they used to do alot of gluten free dishes and were always helpful and careful. But then they changed the menu and withdrew gf. Was told on 3 separate occasions that the gf fryer was broken (which was later revealed to be a lie) they just weren't interested in helping organise something for the Coeliacs. So we stopped going there. This week thought I'd give them another chance but what a mistake! They've changed menu again, it now has gluten reduced options which is just a joke! Went up to ask if chips or calamari were gf (which used to be before) and they were so rude made us feel so annoying, we just left! I complained to the manager on our way out who said i could ring Paul tomorrow to discuss so I have rang 4 times, he's never there and doesn't call back, so I gave them a chance before posting this review but bad luck now! Do not recommend at all! If i could give 0 stars I would! Staff are rude and chef is just lazy and just finds gluten free people too annoying! We drove 20 minutes to the Settlement in Cranbourne where they have a hole page dedicated to gluten free, staff are fantastic, food was amazing and drinks are cheap!! Go to the...