Sandwich Chefs - Forest Hill — Restaurant in Melbourne

Have been report to local council and the ACCC. Possibly the worst customer service I have ever experienced. Ordered a roast pork roll with chips and a drink, cost $20 which is on the more expensive side but when I sat down to eat it I had a bite and it tasted rotten! Spat it out straight away and smelt the roll/meat and it smelt foul! Absolutely disgusting. No worries with the rest of the order so just took the sandwich back expecting an easy refund. Oh boy. After speaking nicely and kindly to the eldest staff member she called her boss because she stated she couldn’t supply a refund due to not knowing the till code (lies) I then spoke to the boss on her phone who after going back and forth agreed to refunding me. When I have the phone back to the worker she said a few things quietly and hung up, rewrapped my sandwich and gave it back to me. I said I don’t need it just the refund. She said you’re not getting one, I was confused and repeated what her boss said to me to which she stated don’t lie she didn’t say that. After going back and forth for 10 minutes she started yelling at me saying I’m wrong and the meat is perfect and I can’t change my mind and to get lost. I have always loved the sandwich chefs stores and would quite often buy a roast pork roll any time I was near one. After today’s encounter I will...

Purchased a pork salad wrap for 15.90. Initially told it was the same price as the pork roll at 12.90. I asked if I could add salad and was told yes. Advised AFTER I paid that salad which was 3 THIN slices of tomato, small amount (1/2 hand palm) of iceberg lettuce and a small amount of red onion was an extra $3.00. I said to the woman that she could have informed me of this prior to my decision but she cut me off, automatically became defensive and argued with me. I could not get a word in. At the end I told her that I would allow her to be right but that she had bad customer service. The food tasted good but I’ve had a stomach ache since I ate it- now 9hrs later. I stopped eating at this place a few yrs ago bc it made me sick (gastro sx). However I was in the area and decided to have another go. The place looks very clean but I don’t know what their food product management and their hygiene levels are. Also they continue to weigh the cut meat. God forbid they might go over and lose a millimetre of profit! It is overpriced for what you get. I won’t be returning. There’s...

It's time to update your listings on Google and any other services you have. #1. Apparently you're open on a Sunday until 5PM. #2. According to another source, you don't open on Sunday and will reopen on Monday at 10:30AM. #3. Forest Hill shopping centre directory has you as open until 5PM on a Sunday. #4. Fix your phone service, or get an answering machine that that has your opening/closing times. #5. Fix your UberEats Open/Close times because even they have you open on a Sunday from 10:30AM, and then when it gets to 10:30AM on the Sunday, it updates to, Open from Monday 10:30AM. Can't review your food, because you're not actually open on the days you say you are online. EDIT 06/2022 Phone number is not active and states disconnected every...