Sentosa Cafe & Catering — Restaurant in Melbourne

I've ordered a few times off Uber eats and the food has always been great, however I was really disappointed at the service I experienced today. My sister ordered on Uber eats and they forgot one of the items (the pork bun burger). I rang them and the lady first hung up on me while I was talking (maybe she couldn't hear me). I then rang again and explained the situation. The lady goes "yeah sorry we forgot it". I asked her if maybe they could deliver it or I could come pick it up. She said "Yeah come pick it up". I went there and instead of any acknowledgement or some sort of compensation like chucking in an extra food item or something, they just said "yeah sorry" and brushed me off. I know it was an accident but the fact that I paid for delivery and still had to go down there to pick up the item when the fault was of the restaurant's, some form of compensation or a more genuine apology would've been nice. I'll still continue to order from this place but just thought I'd mention for...

BRING BACK OLD CHEF.

As a regular and happy customer of several years, the recent change of chef has had a disappointing effect on the lunch menu. The previous daily lunch selections, which were enjoyable and varied, are now too exotic and overly-aesthetic in appearance for an average suburban cafe. Points for artistic presentation I suppose.

Please consider bringing back the parmas you used to serve regularly on Fridays - they were a wonderfully tasty meal for less than $20 (which includes my drink).

I remain a customer, although unfortunately less frequent.

PS. The outside tables are now arranged awkwardly. Please also consider bringing back the...

I’ve given this café multiple chances, but the discriminatory treatment by the old lady staff member here who is normally on the counter is impossible to ignore. Every time I order, she acts visibly annoyed. She even tossed the sandwich bag into my hands with clear annoyance one time before. Yet, I’ve watched her switch to smiling, chatty, and warm the second a white customer approaches. Although I work upstairs in the same building, I would rather to get coffee and food somewhere else and...