Shark Attack Fish'N'Chippery - Fish & Chips — Restaurant in Melbourne

This was my first time visiting, and while the fish I ordered was quite good, the behaviour of the owner was absolutely unacceptable. The owner, an Asian lady, repeatedly snapped at a young staff member who was clearly doing her best. This employee appeared to be a teenager, and from what I observed, she was polite, respectful, and trying hard to keep up.

There is no excuse for the way she was spoken to. It was harsh, demeaning, and completely inappropriate, especially in front of customers. It made the atmosphere tense and uncomfortable. That young staff member deserves patience and encouragement, not public criticism.

Let me be very clear: your customers see this. We notice how you treat your staff, and it reflects very poorly on your business. Good food alone is not enough. If you want your business to grow, you need to learn how to treat people with basic respect and decency.

And to the young employee, if you ever read this, I wish you all the best. You did a wonderful job, and I could see how hard you were trying. I know it’s not easy, especially if this is your first job, but please know that you’ll go on to do bigger and better things. Keep your head up,...

The customer service was very poor. Made an online order something I never do. The Flake was tiny potato cakes burnt yes we like well done but not burnt. Calamari burnt but not cooked properly inside very chewy and uneatable.Chips also undercooked still hard in the middle not soft. Yes i know what I'm talking about have worked in fish and chip shops and sandwich bars for 34 years. Yes mistakes are made but when I rang asked for manager got asked what my problem was before being transferred to manager. When I said problem was told the order didn't exist and that the person I was speaking to was the manager. Never had such poor customer service in all my life. If I make a mistake I own up to it the way it should be and be very apolagetic not try and cover up my mistakes. Will never be going back there again and would not recommend this...

🌟 5-Star Review Draft – Shark Attack Fish 'n' Chippery, Cranbourne VIC

Finally, a fish & chip shop doing things the old-school, proper way! Just had a feed at Shark Attack in Springhill Shopping Centre, and before ordering I asked the big question, “What oil do you use?” The friendly lady behind the counter told me, no seed oils here, they use animal fats.

That’s rare as hen’s teeth these days, and it makes a big difference. The chips were golden, crisp, and full of flavour, and I didn’t walk away with that heavy, greasy feeling you get from canola or soybean oil.

If you’re someone trying to cut out industrial seed oils or just miss the taste of how fish and chips used to be done, this is the place.

👏 Hats off to Shark Attack for sticking to tradition and...