Starbucks Murdoch — Restaurant in Murdoch

Usually don’t know where to begin with bad reviews like these but I should start off by saying I should’ve read the other terrible reviews this place has, and to have known better than trust another terrible American chain cafe.

I ordered through the app to go pick up.

So I ordered a frappe, asked for oat milk, she told me when I got there they didn’t have oat milk so they gave me full cream instead, I can’t digest normal milk well and it makes me feel sick, I also ordered a almond croissant which said is available on the app, now when I went to the store there were 3 people including myself (guess the hype died down) and she then told me they don’t have almond croissants, they were all chatting and doing nothing really except one girl, the manager was talking and took me 2 attempts 7 feet away to get her attention, told her I can’t have full cream milk and she literally said “pick a different milk option next time” I showed her my order showing oat milk and she just walked away to talk to another customer and left me with a trainee I guess. She couldn’t answer my questions because she seemed new but both items I ordered should have been refunded so when the manager who eventually came back to me after 5 minutes said “we don’t give refunds you need to call corporate” and I said “that’s crazy, can I get something else to replace the croissant and she said no because I “ordered the croissant” they’re not even busy and could have updated the app to say it was out of stock. So then I asked if she can make me a new drink with almond milk or something non dairy and she said she can’t because they don’t have any other milks, I pointed behind her at 4 almond milk cardboard containers, she said that’s there for tomorrow even when I could see one was open. This whole time she didn’t say sorry once. I left with nothing after spending $19 on what I thought would be a nice wee drink and croissant to get me through the rest of my shift that finishes at 10pm.

I asked her again if I could just get one of the food items which was cheaper than what I even ordered and she said no she can’t and called another girl over and said, and I quote “can you deal with him?” Like I’m some problem. The girl was nice and seemed nervous about her bosses behaviour and she didn’t know what she can do for me. Guess the manager is scary to work for because in the 15 minutes I wasted trying to find a solution I could see and hear her talk down to her staff.

So yeah, if you want to pay for something on the app, then treated like a piece of trash who thinks she can talk down to anyone, go here. You’ll get the VIP treatment of an issue, not a customer giving this new chain here in Perth a chance.

There’s a reason companies who open in new regions fail at times and this is it, already rated 2.7/5 stars after only being open for a month or two.

The manager I am talking about was working on 19/03/2025 and I seen her at 5:15pm. She had no interest in helping me, and a hard working person such as myself and not her, and I who was having a good day during a long shift was ruined by this terrible excuse for a manager. Starbucks, if you want to up your ratings do everyone a favour and get rid of her. I don’t need someone working at Starbucks looking down on me who works as a mechanical engineer, because I don’t do that to others.

Never going back. Good job you...

What an utter disappointment and a waste of my time and money!

Yesterday I went to Starbucks in Murdoch where there was a reasonable crowd, who were mostly ordering shakes and "vanilla sugar water cold lattes" and the like.

Real or milk coffees? Nah, not today.

Since ordering and paying I waited just over 22 minutes for a simple medium size flat white. Finally the only male in front of house decided to make my coffee but after he had sauntered around and had finished mucking around with the other staff.

This was one of the worst coffee experiences I have had in many months.

During the long wait time, I stopped counting at 37+ shakes or such drinks compared to my one and only hot coffee drink being served in that time.

Having waited so long, when I took my first sip, I became pissed at what I tasted. Because it was far too hot. It was so hot that I could barely taste the coffee which was so weak it was more like a cup of very hot milk. (Having owned several cafes I prefer my coffee at 65 - 70 deg C.) I estimate my Starbucks coffee would have been in the range of 85 - 90+ deg C. That's almost steaming.

Starbucks is the worlds largest and most famous "Coffee" chain. But, where's the "Coffee"?

I can only hope the new incoming CEO Brian Niccol visits this store, because he'll soon soon see why he has such an uphill job ahead of him to fix this chain and create what he has been quoted as promising - "a welcoming coffee house where people gather and where we serve the finest coffee."

My coffee today was far from what I call the finest!

Perhaps the Murdoch store franchisee is revelling in the currently high demand from local students and the high profits that they can't see what may become the real future problem. Because they are most certainly, NOT serving " the finest quality coffee".

Might I suggest the franchisee has a friend or two come in and order some coffees secretly for them to try. As a business owner I think It's time for the owner to "secret shop" the business and experience what many of the customers might actually be getting by way of a coffee experience.

You can only get so many "new" customers to come in to your establishment before the numbers start to dwindle. It's the long staying loyal customers that will keep you in business and profit for...

You'd expect a tiramisu frappuccino to be an extension of the perfect coffee dessert. A rich, creamy, light cloud that gently carries you along the rest of your work shift because you ran to Starbucks during your break (seriously. I saw so many Maccas workers just across the road rush off to Starbucks in droves). But caffeinated drinks are not for the light-hearted.

It has a strong coffee punch that kicks you in the depths of your stomach and later on, your toilet bowl. When I took a sip I was like DAAAAMMNNN!!!!!! This drink is SWEET. It's like it was made for the average Walmart consumer with a belching beer belly who shuffles along in his mobility scooter, shopping for his daily diet of Kit-Kat and Reese's Pieces slop topped off with Red-40. While it hits you in the face with that decadent, signature coffee taste, it's immediately overpowered by the high sugar content. Michelle Obama would not be proud.

The molten chocolate muffin was a complete disappointment. My big back self carefully read the description of this muffin and what I got back was a dry and very NOT molten muffin. It states on the website that the muffin has a "gooey, warm centre filled with chocolate". I think my muffin had severe constipation because mine did not have a gooey centre (sounds like my muffin needed some of that iconic post-Starbucks diarrhea). I appreciate the staff for heating this muffin up for me, but at the end of the day, it was just a regular muffin without the molt. I felt lied to and I will not order this muffin again.

Get yourself some KFC and a Starbucks drink and you'll be a relatively happy camper, as long as you don't succumb to diabetic ketoacidosis. Maybe if Starbucks opens enough locations near KFC stores, they'll bring back the Krushers. Nah. One...