Domino's Pizza Swansea — Restaurant in New South Wales

Ordered and paid for pizza online. Got it delivered (over an hour later). The receipt said that it wasn't paid for. Driver spoke to manager who said that "If the receipt says it's not paid for, then they will have to pay for it with cash, or don't give them the pizza." Showed proof of purchase on bank app. Driver advised that we would have to take it up with head office, as this has happened a few times. In frustration of waiting over an hour and a half for pizza, I went to store to reorder. The girl at the counter checked my previous order, and advised that it was actually paid for. Handed me my cold pizzas and offered an extra drink as compensation. Driver and girl at counter were very polite. My frustration is with the manager on that night, who should of checked the system to confirm that my order was paid for, instead of relying on the receipt. My family ended up with stone cold pizza, that ended up being 2 hours late, all because the manger was being lazy. Mr manager, next time when this happens , please go through the motion and actually...

I order extra extra garlic sauce at charlestown and it becomes a primary flavor in the pizza. I love it, tonight I got the same pizza ive been getting at charlestown for months and it is dripping with garlic sauce. Completely overpowering the entire pizza, double what charlestown puts on. I call up to complain and he says oh thats what happens when you order extra extra garlic sauce, no refund. So with that logic there is an unlimited amount of garlic sauce they can put on and the pizza is still what the customer wanted or what is acceptable eg. more garlic sauce then cheese. Hopeless,...

Trying to get this to go to the right person. The receipt said server was Daniel, but he was a tall young guy with glasses. We don’t get pizza much so it was a bit confusing but he asked exactly what we were after and gave us the cheapest option to cater for our needs. Very polite and great customer service/experience. This guy should be recognised as we have been to other fast food chains and if on the off chance they get your order right, the attitude to customers is mediocre at best....