Gloria Jean's Waratah Village — Restaurant in Newcastle-Maitland

The coffee at this spot can be a bit hit and miss, probably because they have different staff every time you pop in, which isn't ideal when making coffee which isn't a walk in the park or or it may be the type of beans they use who knows. Another issue is the lack of cleaning; it's off-putting to see those stained lounges that clearly need a good scrub. Their attempt at a fresh paint job doesn't fool anyone. On the bright side, the food is alright and doesn't break the bank. And those ice chocolate shakes? They're the bomb! Also, it's nice to hear that the owner is lovely and takes the time to greet customers when she's around. Have you discovered any other cool spots around that serve up good...

This cafe is unclean. I dont usually review low, however, not a good idea to eat here as cafe was left open to heat, flies, everything...every time i've been. Will not be returning.Tables left dirty and flies everywhere, seats and floor look grubby and deteriorated, decor bad. Food in the display cabinets looks stale. Food questionable as everything is reheated and at risk due to the inadequate air conditioning and inadequate cleanliness. Large automatic doors are left open to bugs and heat. I would say it needs a close inspection and vast improvements to keep trading. Its a shame as the Waratah Village centre is nice otherwise. Probably needs reporting to...

As a long time patron I have been very disappointed by the service when the owner is not present. Twice in a month I order Chicken, Cheese, Avocado roll to be toasted and received a cold and watery roll. The chicken and cheese hadn't thawed out before toasting. The last one I got was so bad I took it back. Reluctantly it was replaced. The coffee doesn't taste like coffee but watered down milk. Then today a lady advised the staff that the music had two different tunes coming out of the two speakers. The bass was louder than the song being sung. The staff didn't do anything. People got...