McDonald's — Restaurant in Newcastle-Maitland

Went to drive thru and ordered a simple triple cheeseburger meal with a coke no sugar and requested fresh fries. The girl at the payment window was rude and didn’t even acknowledge my request for fresh fries. Upon getting to the next window to receive my order, the manager was distracted hanging out with his friends in the store despite the fact the store is supposed to be closed and drive thru only. It took nearly 8 minutes to receive my order and the staff repeatedly ignored the kitchen and fryer alarms. When I got my order I confirmed with the male manager if the fries were fresh and was rudely told mmm yep. I checked them and they were cold, covered in excess oil and no salt and most definitely were not fresh! I went back through the drive thru and waited another 10 minutes to explain the issue and was rudely spoken to by the male manager when I explained that he had lied and the fries were not fresh and I had also been given normal coke and not coke no sugar as I had ordered. He was rude and uninterested and then snapped at me that he didn’t care to help despite me asking for the fries and drink to be replaced with what I had originally asked for. He stormed off and the girl came over to do the new drink which was replaced with exactly what I had asked them not to give me. So it was not coke no sugar and when I asked for the managers name so that I could make a formal complaint given the arrogance and rudeness of the staff the male manager and girl mumbled slurs under their breath and said no and then slammed the window shut.

A formal complaint has been made through the feedback website and a phone call to head office will be made today!

What a disgrace!

As a former employee of McDonald’s, I can truly say that the customer service is disgusting and the trainers should be ashamed of themselves letting staff get away with the arrogance and rudeness.

Maybe instead of caring more about letting your mates in when the store is supposed to be closed, dancing around the kitchen, giving your mates free food before the customers paying for it, you would have better feedback.

Clearly thinking that the renovations would hopefully bring a better store and experience was a reach! Instead of spending hundreds of thousands to renovate the store, renovate your...

My friend and I, we were so hungry so we decided to get some Macca's for an extra feed we both had the large Big Mac meals each and I had two extra $2.00 burgers came to $18.00, for my meal, I'll be totally honest here I really didn't expect to be so expensive but it has been many years since I last had McDonald meals at least 10 to 12 years ago, was the last time when a cheeseburger cost $2.00 not $4.95 now, where a Big Mac meal was $9.95 not $16.95 , now you can see how long since I been to a a McDonald's restaurants and yes I'm am old , I will say this the young staff were amazing to us oldies, they were very pleasant, to there customers, and very helpful as well. As I'm not really a McDonald's eater but this meal went down great the sauce on the burger was perfect and dripping down my hands like it should, it just reminded me of the old days buying Macca's thank you , and the chips were cooked perfectly, just one complaint only there never seemed to be enough chips when you get you meal, it like it fill half the box and that is all , other than that the workers were great , the place was very clean, and hopefully in another 10 to 12 years time I go back there for another feed of your McDonald's meal, thank you and I do highly recommend this place for a feed, but do take extra cash with you as I was surprised by the cost of everything I know everything goes up in price, but I...

We thought we would just go a little further than the usual Maccas for our coffee and drove to Thornton. There was only one person in front of me and a couple of cars in the drive through, so ordered a 3 hash browns and 2 ham and cheese pockets. BIG MISTAKE. After waiting only 3 or 4 minutes for our coffees, we then waited at least 15 minutes for the hash browns. When I asked how long will it take a young lady kept saying they are busy and it will be coming. In the meantime I watched the staff make up at least 6 cars orders including MANY happy meals. One person that was in front of me then received his order. The coffees were cold by this stage, but I wasn't game to ask for fresh ones. Eventually we did receive our order and there was no "sorry about the wait" it was just the manager standing at the preparation desk making comments and laughing with the staff about the amount of people that were now waiting approximately 20 people by this stage. I took our order outside to the car and attempted to leave, in amongst the dozen odd cars that were now waiting in the queue for drive through Another woman after me asked for her money back and got the wrong amount and had to go back in a second time and wait. I would never go back to this MacDonalds, it was appalling. And by the way, one of the "ham and cheese" pockets had no ham in it....