Went there for mate's farewell. Made booking a week in advance by coming to the resto & met the owner ourselves.
Owner older guy was nice and told us last order will be at 8-8.15pm after we informed him that as a FiFo, we wont be able to come before 6.15-6.30pm cos of our roster.
So we went had a feed, one of us had emergency at work & only rock up at 7.30pm, she is the person whom we have the farewell for.
We then went to the counter & order her food as we wanted to pay for hers. Nice young guy who serves her said yes they can do as its only steak, salad & chips, but suddenly from the kitchen behind him, short guy wearing black uniform (looked like a chef uniform) stormed out and rudely said to my friend : NO, kitchen is near close we cant do food anymore and he grabbed the black sign from under the table that said: CLOSED. The young guy serving us looked a bit shocked & he questioned him, but chef said: when I said its closed its closed they can go somewhere else.
Our friend and us were so disappointed. Dont know whats the problem with the chef, didnt even say sorry or anything and his attitude was truly disgusting. We told him that owner told us that we can order food until 8pm even until 8.15 and that was only 7.35pm when we tryna order. He just walked off back to the kitchen. Very very rude. The young guy who serves us were apologetic and its not his fault. But I guess thats the end of our relationship with Red Sands thanks to the rude chef.
This happened in the early August, we just hope that no one will have same experience with us, we all are regulars to Red Sands Newman and always have farewell or small group drinks there.
Hopefuly owner or management aware of this & train the said chef to be more polite and...
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