The Pilbara Room — Restaurant in Port Hedland

Have been here previously and absolutely loved it. Had some business partners coming to town, thought I would book one of the nicest place in town for all of us for dinner. Booked a table for a large number of guests (8). Called to say we were running late but was on our way, Was told that we would loose out table if we didn't make it there by 7:30pm. I know our booking was 7pm, but unfortunately we called to say we were running late because it was out of our control, was created with a stern you will loose your table. We just made it and was asked to order straight away as the kitchen closes, which we did. Was disappointed that they were still serving Christmas menu in late January. I must say I did enjoy the bacon wrapped holumi, but I wonder if the kitchen has changed hands? The quality of food was vastly different to my last visit. Until now considered this fine dining in the Pilbara, unfortunately after this visit I couldn't say that. The final icing on the cake was being told that the restaurant was shutting at 9:10pm and being prompted to pay the bill and leave, was quiet upsetting given we were spending a large sum on food. Very disappointed, I understand we live in a small town and staffing can be tricky, but when booked we should have been warned that if we were late we would loose our table and be asked to leave at 9:10pm. Then we would have booked elsewhere so we could have enjoyed our meals and drinks at...

I had high hopes for my dinner based on the rave reviews, but unfortunately, my experience fell short. I ordered a T-bone steak cooked medium, with garlic prawns as an add-on, but when my meal arrived, the prawns were missing entirely. When I brought this up to the waitress, she seemed completely clueless about the garlic prawn add-on. She went on to check with the waitress who took my order and returned to acknowledge that the kitchen missed out on the prawns. T bone steak was dry and cooked to well done. The waitress acknowledge that my steak wasn’t cooked to the medium doneness I requested, that’s where the service improvements ended. The T bone was brought back to the chef.

I opted to change my order to a sirloin instead, hoping for a better outcome. However, it arrived cooked medium-rare, not medium as requested. To make matters worse, the steak had a large, tough sinew running right through it, making it difficult to enjoy. This just felt like a real miss in terms of preparation and attention to detail.

The side of smashed potatoes was another letdown. They were drenched in oil, making them greasy and inedible. I couldn’t get through more than a few bites without feeling overwhelmed by the oily texture.

Considering the rave reviews that led me to try this place, I expected much better food and service. Sadly, this experience was a far cry from what I was hoping for, and I won’t be returning...

25-01-24 evening service and customer treatment was very poor via a staff member (female) and the manager (female). We were a table of 12 people the female staff member refused photo ID on a phone when clearly all guests were over the required age, minus the 2 children, the manager then proceeded to take some guests ID and photocopy against guests will, stating she "couldn't do the maths", then refused more than one drink at a time saying "its a restaurant, we don't order more than one at a time". Took 30mins just to receive first drink, then Took 45 mins before staff took the food orders and was only asked for another drink after we all had our meals which took another 40 mins.. to finish on a positive note the meals and sides were absolutely sensational. 10/10 well done to the kitchen staff and chefs, the other two male FOH staff they were brilliant, cleanliness was...