Gateway Hotel — Restaurant in Queensland

A local friend and I had lunch today. I have had many pleasant experiences dining here in the past. Upon arrival we were hurriedly ushered to a table without consult of where we might like to sit. We sat under a very cold air conditioner.

Ordering drinks and meals from the rude young lady with the glitter belt and black jeans made no attempt to hide her (I’m not going to smile or be friendly today to anyone) attitude - was disappointing. I’m certain that “Are you right??” Is a hospitable reception for my friend ordering the drinks. And sighing out loud having to climb down from a ladder behind the bar. We had to get up and request drink coasters and were given wet coasters from behind the bar.

We ordered the Graziers beef pie (which was hot and delicious) the mushy COLD green peas (consisting of little more than a teaspoon) and cold onion rings. We once again we had to get up and walk to the bistro cashier and request salt and pepper??!!

After finishing our meals we were the only ones sitting quietly finishing our drinks when the two female bar staff/waitresses came in, cleared tables, screeched the chairs and tables across the floor without the slightest consideration of us.

I have worked in the hospitality industry and was horrified at the disrespect of bar staff and the temperature of the food. I doubt I’ll be recommending people to the Cattleman’s rest as I have done many times in the past Lovely venue -...

WISH I COULD GIVE 0 STARS My older sister (21) myself (17) and my younger sister (15) wanted to all go out to lunch today. We were immediately questioned for our age and what our relationship was.When we told the elder guy (who served us) didn’t believe that we were in fact all biological sisters he did not give us the time to prove ourselves correct, he then went on to further question my older sister (21) saying that she is not 18 and could never be 18. He also did not give us the time to prove my older sister was 21, he just kept on going on about how we were not sisters and thought we were lying! We then left and tried out the back as we thought maybe he thought that we were going to get alcoholic drinks (we weren’t). The elder guy went and talked to all the girls out at the eating area and we asked again the “rules” of the Gateway to just eat lunch (not get alcoholic drinks). The lady said we must have a parent to eat lunch with us even though my sister was 21. The lady kept on going off saying that my sister (21) was not a responsible adult. It does not say anywhere about needing a parent, not even on the website. I have been to the Gateway a few times before hand with Grandparents and they let us without a problem even though i wasn’t with a parent! Very disappointed and disgusted with this...

Beware of the removal of EFTPOS at the counter, convenience for the hotel, inconvenience for guests.

The Gateway Hotel is more than you'd expect for a town hotel restaurant. The decor is fresh and interesting. The staff were friendly and gave good service. The meals are large portion sizes and are great value. Great for larger family bookings. There are kids facilities and disabled access.

Minus 2 stars! A recent visit was disappointing with introduction of QR code scanning for menus and ordering (no cash) at the table. While you can still order at the counter, this has made the experience impersonal, leaving customers to stare at their phones with no personal interaction with staff. This attempted cost saver may loose customers and lower their reputation.

November 2023 update - 1 less star - disappointed again with the refusal to serve an 18 year old (with i.d.) and his date because she was 16. In a town with very few decent restaurants and fewer open on some days like Tuesday night, kids can't even go on a date. I'll go somewhere...