Updated August 2024: Mel reached out again and we ended up accepting the voucher offered. Based on the last few experiences, it seems that Porter's is working really hard to ensure a great customer experience. Even with all of the renovations they have been doing around the place. We are happy to be coming back on a regular basis.

If they have a steak on the specials board, I definitely recommend trying it out. The dry aged sirloin was amazing and the sous vide wagyu rib on the bone was next next level melt in your mouth tender beef.

This was December 2023. Whilst the response we received after the incident from the venue was well received, with vouchers offered (which we declined), we have not/cannot bring ourselves to go back here.

We arrived at approximately 5:40pm, as it is a Saturday we understood it was a busy night with plenty of bookings. We found a table that wasn’t booked until 7:30pm and asked a staff member if we could sit there, because we could be out before 7:30pm. Your staff member had no idea and eventually said we could.

Whilst we were waiting for the answer, my partner was able to locate a non-booked table. We sat down, waited in the line to order at the counter for approximately 10 minutes and ordered at 6:01pm (based on our receipt).

Our meals arrived approximately half an hour later. My partner and I weren’t even halfway through our meals, when one of your staff told us that someone had just called and booked for 7pm and that we had to be out by 7pm. Firstly, this was incredibly rude. To interrupt us midmeal to say that someone had just called and booked a table, so we had to be out in 20 minutes when we had only just received our meals a short time ago. We were planning on having more drinks and a desert, but considering we weren’t even halfway through our meals that wouldn’t be an option.

We tried to raise this with your FOH supervisor, who said she understood it is frustrating but instead of just finding another table to move the booking to (there were empty tables behind us), she asked if we wanted her to move the booking. The fact that she had to ask, when we were raising this as a complaint and were explaining we weren’t even halfway through our meal is astounding to both my partner and myself. It shows a very poor level of understand and customer care. Especially considering they initially didn’t want us to sit at a table that had a 7:30pm booking earlier.

Not even 5 minutes after we spoke with the front of house supervisor, the people who made the booking were trying to kick us out of the seat and complained to another staff member that we were sitting in the seat that they booked. Their booking was at 7pm, this was at 6:45pm.

My partner and I were both greatly disgusted and upset with this experience. We have dined in restaurants on both ends of the spectrum, from Michelin Star chefs to pubs in mining towns and we have never ever had such a poor experience. Based on this, we both were left feeling very uncomfortable and didn’t finish our meals. We were paying patrons, that your staff basically kicked out.