Sushi Hub Cairns Central — Restaurant in Queensland

I just wanted to buy a box of sushi. The staff didn’t provide clear guidance, so I didn’t know where to line up. In the meantime, other customers kept cutting in line. When it was finally my turn, the staff asked me if I had queued properly. This made me very unhappy and resulted in an extremely unpleasant dining experience.

To follow up:

Thank you for taking the time to read my feedback. I would like to highlight a few areas where I believe improvements are needed to enhance the customer experience.

Firstly, I strongly suggest placing clear and visible signage to guide customers on where to queue. This will help avoid confusion and ensure fairness in the process.

Secondly, I recommend providing your staff with better training on handling customer concerns appropriately. When I raised my issue, I was merely asked if I had been queuing, while others were allowed to skip the line without consequence.

What left an especially negative impression on me was the lack of friendliness from the staff member I interacted with. Their lack of a smile and unwelcoming demeanor made the situation even more upsetting and has stuck with me...

Excellent sushi. Very good range. AND there is a huge range of GLUTEN FREE options, which is what we’ve been waiting for in Cairns, for so long. The shop is immaculately clean. The staff are very polite AND they completely understand the cross contamination issues that can occur with gluten. AND (again) the Sushi is SO GOOD. My family and I are so pleased to have found this new sushi bar. Very impressed....

Great value and tasty sushi! This store is just opposite wara sushi in Cairns central and offers comparatively better value.

The vegetable tempura nigiri is my personal favourite, I would recommend everyone to try it as it's only $2 !

Lack of dine-in options is the only problem but at least they use cardboard packaging instead of the plastic that most other...