Empowering All Through Support — Restaurant in Sunshine Coast Regional

We decided to dine in here for lunch, and made sure we got a table before 12 (sometime between 11:30/45 to help beat the rush.) We didn’t get our food until 1pm. We came with our friends who also ordered food a few minutes before us, their food came within half an hour. After waiting for almost an hour I went up to see how much longer was left on our order. I was told it had another 10 minutes at least, and the staff were apologetic behind the counter. While the staff were apologetic, it seems that almost all of the other tables were in the same position. I heard many tables say something along the lines of “I’ve been waiting over an hour.” We received nothing more then an apology, and had to ask the staff to refill things such as the water stations and the cutlery boxes. None of the tables were cleared and the kitchen was eventually closed due to an overwhelming amount of orders. I understand that today seemed to be a stressful day for the cafe but it is unfortunate that so many customers were dismissed and told things like “there are other orders first you will have to wait.” Not sure what went on today as the staff seemed very stressed and the atmosphere in the cafe was one of a majority unhappy customers. When the food finally did arrive and we had chased down some cutlery I was met with probably the worst eggs Benedict I’ve ever eaten. When we walked past the kitchen a few times we saw staff on their phones or talking. No one received any money back or any solid apology or explanation for the bad service. Overall, a...

We went to EATS yesterday (Sun 13/08/23) for a Cheese and Tomato Toastie ($14.00 ouch!!), 2 coffees ($11.00) to eat in and a butterscotch and white chocolate muffin ($6.50) to take home for later. Only 3-4 other customers at time so was pretty quiet late in arvo We only go here as a last resort when others are closed Value fair - $14.00 for a luke warm toastie that contained 2 little pieces of bland tomato and fairly bland cheese and dried toasted bread (not buttered) the side of tomato chutney we spread onto the toastie lifted it. We have had better toasties for less $$ pretty much everywhere else. Staff were friendly, prompt and honest which was refreshing to see as they had over charged and late refunded for a muffin we did not order. Could be because I asked for the itemised tax invoice, but will give then the benefit of doubt. The pricey Toastie that came out was Ham Cheese and Tomato not what was ordered and was promptly replaced with correct order.

Coffee was good and hot as ordered and $$ on par with others

Muffin when we took it out of the bag later was not butterscotch and white chocolate as ordered - was plain raisin muffin which was ok but bland - how can you get that wrong as it's written...

Had visited the markets & decided to get out of the sun for some lunch. The cafe was practically empty as it was later in the day. We ordered simple toasted sandwiches & drinks. The drinks came out fairly quickly. I asked for the drinking water station to be filled as it was completely empty, the staff member did so, but I then had to ask for glasses as there were none! My scone with jam & cream was served with a fork, no knife to cut the scone to apply the jam or cream, just a fork, strange. After 30 minutes waiting for food we asked how long it would be & was told about another 20 minutes. They charged us for a bottle of water which they never had to start with as the fridges were empty. Eventually we got a refund & left hungry. When I mentioned about the fork as we were leaving they said that's all they had, obviously too hard for someone to wash a knife. The workers were very young & clearly need some more mature guidance. It was clear they had been busy earlier in the day, but this could've been mentioned at the time of ordering. We were most disappointed with the service & definitely would not recommend. Shame this was a really nice looking cafe but did not have the customer service &...