I have been a customer of Espresso for many years and have always had such great customer service. Today I purchased two iced chocolates which are usually the best on the Coast. I returned the iced chocolates as they were very strong and we were unable to drink them. The attendant emptied some of the drink and topped it up with more milk and they were still too strong. I asked to have the drinks put in a larger cup with extra ice to weaken the drink and she rolled her eyes. Considering I have paid for drinks from your service, I would expect to receive the correct ratio of chocolate and milk. I asked the attendant her name and explained that her customer service is not acceptable. After walking away, the entire team appeared to have had an issue with my request. I am writing this review for management of the service to be aware of their staff and to improve their customer service and understating how a customer has...
Read moreHave been there a few times. I’m prepping for a bodybuilding comp and the times I went I asked the lady if she could weigh my milk, I of course said I would wait if they’re busy as I understand I’m asking to do something normally isn’t done, it was all good and I kept going there until I went when there last week, there was a different girl working, she gave me the weirdest look when I asked and said they don’t do that, I said I’ve done it multiple times before and she didn’t want to do it. I ended up going to another coffee shop in front of coles! Nicer girls who didn’t mind weighing the...
Read moreI was greeted with a glare from the server, then asked for a small long black. As I reached for my purse, I was silently passed the eftpos machine. I offered my $5 note and was refused, stating they only accept cash. I reminded her that she does need to accept my cash (as no statement regarding cashless transaction was made prior to ordering- which is required by law). The rude individual stated that no, she can in fact refuse me and ‘goodbye’.
Also, not one of the 3 people serving were wearing masks or were enforcing mandatory check in.
I had a really nice coffee at...
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