Domino's Pizza Ingleburn — Restaurant in Sydney

Ordered pizza waited 40 min for it to arrive...it did not called them up and was put on hold for 20 min before anyone answered then when they did the phone was immediately placed on the counter, waited a further 5 min and called them back for them to tell me to wait 10 more minutes for my food to arrive...it did not, called back for them to tell me to wait again, I told them that I had already waited so I was put on to the manger without my knowledge for him to answer the phone with "yes, what do you want" after a very angry conversation with the way I was spoken to I asked for a refund because I didn't want to eat cold food I was told I could keep the pizza I had ordered and get my refund too and it would be at my place in 10 minutes...it was not so I called back and was put back on to the same manger who rudely spoke to me yet again for him to then just walk off and put the phone down another staff member picked it up and tried to sort out where my pizza was and couldn't and then offered me to speak to a different manger who offered to remake my order free of charge and have it delivered I chose to do a in store pick up this time so i would get my food was told 15 min and it would be ready when I arrived at the store 20 min later my food still wasn't ready on time. when I had asked to see the manger that had so rudely spoken to me to get an apology the counter staff that had served me told me she would go and get him he was in the back room of the store two othe male workers walked out 5 min later to tell me that he was no longer in the store ........ so after all that I got a full refund and pizza that was made a second time ...Get home from picking it up to my original pizza being delivered...very cold but it had came ..I asked the drive what took so long to deliver my food he just looked at me and shrugged his...

Previously, I had ordered from Ingleburn Domenic and included a paid request for Sriracha sauce. Unfortunately, when we picked up our order, we only noticed the sauce was missing once we sat down to enjoy our meal at home. I promptly called the shop to inform them of the issue, and the staff member I spoke with consulted with their manager, who assured me that if I am ok a replacement instead of refund. I said ok , I am happy with the replacement on next order. Today, when placing a new order, I politely reminded the staff of the agreed replacement for the missing sauce. Initially, the staff member acknowledged this, but another individual came out from the kitchen and insisted that I would need to pay for the sauce, despite the previous agreement. My husband reiterated that we were only asking for the replacement that had been promised, but the response remained that we needed to purchase it. While this may seem minor, I believe it is important to uphold promises made to customers, as this reflects the reliability and integrity of your service. I am not seeking to create an issue over a small item, but rather to highlight that consistency and customer respect are vital aspects of...

Ordered Vegorama online. Ingredients stated online: tomato, mushroom, red onion, baby spinach, sweet cherry red peppers, mozzarella cheese and oregano on thin base. I requested the spinach be removed, added pineapple and extra oregano. I received pizza with stack of olives on it and no sweet cherry red peppers. Phoned store. Manager on duty Nirav. No customer service skills. Doesn’t answer phone with his name. Called me ‘ma’am’. Asked him to call me Kim. Answered okay, ma’am. Again asked him to call me Kim as I don’t run a brothel. He couldn’t understand what the issue was with my order. Why? Because the Vegorama now comes with olives and not sweet cherry red peppers. I advised him that the website does not reflect this. He said I’d have to take it up with Head Office. No offer of a replacement or free pizza credit until I requested it. He as good admitted that if I didn’t request it, it wouldn’t have been offered. Called me ma’am again. Customer Service 101 - introduce yourself when speaking to a customer with a complaint and remember that person’s name. Asked him for the email address to lodge my complaint. Wouldn’t or couldn’t...