El Jannah Chicken Bankstown — Restaurant in Sydney

I have been a loyal El Jannah customer for years. I like the delicious food, store cleanliness and overall good experience. I have also brought many people to the store to support this local business.

On 10 April at 12.35pm, my client and I were at the store to order lunch. We are both deaf, and placed our orders like any other day. My client's lunch came to a total of $22, which was more than she could afford, so she told the young woman behind the counter that she did not want this order. Instead, she wanted to order one of the box meal deals from the board. Simple right?

The employee, a young woman, without a name badge behind the counter started to laugh then turned her face away and put it under her shirt laughing uncontrollably, looking at us and away again. My client can speak English and I am told has good speech. We were both stunned and shocked by this employee's behaviour and customer service..

This unacceptable behaviour showed a lack of respect to us as customers. As deaf people, we were embarrassed and humiliated. The impact of this behaviour on both of us was exacerbated because it was in front of other customers.

The staff member walked away from us, we watched her as she found a second worker. This woman, also without a name badge, arrived at the counter to serve us. We do not know what the first staff member said to the second staff member before she arrived at the counter. My client acknowledged the second worker, placed her lunch order then this staff member burst out laughing. This disrespect made my client and I more upset and angry, then she swore at the workers.

I could not believe this ongoing disrespect. I yelled at them "We are deaf. Why are you laughing and so rude? Where is the manager" Then they both ran away from the counter to hide. We waited but we could not see them and they did not return to the counter.

All of this happened in front of other customers at lunch time. One of the customers standing next to us showed support by looking us then at the staff by shaking her head in disbelief about the bad way they treated us.

By this time, we were both so upset and walked out of the store without lunch. This stung us, so it took some time for us to calm down. The behaviour from both El Jannah staff members means that this is not a respectful, safe and welcoming space for deaf people.

We want an apology for the lack of respect, discriminatory treatment, hurt, embarrasment and poor customer service.

We want all El Jannah staff to have "Deaf and disability awareness training", so that all staff provide non-discriminatory service to Deaf and disabled people.

I look forward to hearing from the owners of El Jannah to resolve...

El Jannah Bankstown is a renowned institution when it comes to authentic Lebanese-style charcoal chicken. It has earned a well-deserved reputation as one of Sydney’s go-to spots for delicious, affordable, and hearty meals. The restaurant exudes a casual and bustling vibe, perfect for a quick meal or a laid-back dining experience with friends and family.

The star of the menu is undoubtedly the charcoal chicken. Grilled to perfection with a distinct smoky flavor, the chicken is tender, juicy, and incredibly flavorful, making it the best in its category. Served with their famous garlic sauce (toum), which is creamy, tangy, and perfectly complements the chicken, this meal has become an iconic staple for anyone visiting El Jannah.

Beyond the chicken, the menu offers a range of Lebanese-inspired dishes, including succulent lamb skewers, crispy falafels, fresh salads, and a variety of wraps. The pickled vegetables and warm pita bread served alongside add to the authentic Middle Eastern dining experience. Portion sizes are generous, ensuring great value for money, and it's easy to feed a group or family for a reasonable price.

The Bankstown location itself is spacious and often busy, a testament to its popularity. Despite the high demand, service is generally quick and efficient, though it can sometimes get crowded during peak hours. The staff are friendly, and the atmosphere is vibrant, reflecting the energy of a local favorite that draws regulars and newcomers alike.

Whether you’re grabbing a takeaway meal or dining in, El Jannah Bankstown delivers consistently great food with a focus on quality and flavor. It's a must-visit for anyone craving authentic charcoal chicken or Middle Eastern...

This is the worse EL Jannah ever ! The customer service is disgusting it’s bunch of little children working. I waited in the drive thru 25minutes just to say my order and as i said the first part of my order the little girl said “ok drive thru” Like wym drive thru ? I just said the first part of my order and i have 4 people in my car. Everytime i say a order she kept saying drive thru and i admited to her face she was being disrepectful & rude she had no comment but looked away and shut the window. 7Mins later she came back to the window for the payment and she straight away handed the card machine without asking cash or card like what is that service ? I payed with cash than 3m later she said go to the waiting bay not even a please can you wait at the waiting bay ?? I waited 22mins with a timer on until i went inside just to get my food & they wore super rude about it and after walking they start ranting crap. Say it louder babe.

Worse customer service ever not worth ur time trust me u can go to a local chicken shop & grab nice chicken way to dry 0/10

Worse Food the chicken was so dry i couldnt even chew or let alone let it go down my throat. My son legit didnt eat it saying it was dry. A child saying ur chicken is dry 😂 crazy. Spitable chicken if you ask me

Wait time way to long not worth the wait.

Chips had no chicken salt was boring.

Ej Bites wore nothing in it was legit half filled.

Fattoush didnt taste good not eatable.

Bread wasnt fresh old.

Bad expereince 0/10 wont come here again.

Workers are horrible maybe...