Grills on wills road — Restaurant in Sydney

Was really disappointed with the food. Walked in for the first time very excited as I have been following them on FB. There were flies all over the salads enclosed in the food bar. I informed staff who responded “we’ve been trying to get them out all day”. The staff appear aged between 11-17 with no adult present. Kitchenhand looked about 11-12 years old. They were the loveliest little darlings but concerned about their ability to maintain hygiene and cook. The chips were overcooked and soft. The chicken was super dry and lacked flavour. Burger was ok but a bit undercooked. $50 worth of food and we couldn’t eat most of it, mainly out of fear of becoming sick from flies sitting on the food. This is a serious issue and I’m surprised the store is busy. Ended up making oats for my family for dinner and a big waste of money, especially given the cost of living. Genuinely concerned about health safety. A post from 4 years ago also mentioned the flies on the salads but it appears things have not changed. Very concerned about this place. The kids working are really trying, but need adult supervision. The owner needs to come up with a method of keeping the flies off the food eg once salads are made place them in individual containers. I went in for a family value pack but once I saw the flies on the salads did not want to order the salad, so therefore ended up paying more for 3/4 super dry, almost inedible chicken. Not...

Grills on Wills is a great when ordered by Uber Eats or food delivery, but I was quite upset in person. The first time I ordered food for delivery i got an amazing Chicken salad, it was fairly priced and arrived quickly.

However today I went in person, the first thing I see is staff just hanging around and when I look at the salad bar (completely enclosed) there were flies all over the food. It was over the salads and other items in there. When I pointed it out to a staff member, I was surprised by the poor customer service as it seem she simply didn't care. She waved off some flies and then closed the glass again with flies still in there.

It's quite unfortunate because the food itself was quite nice and very decently priced, but I'm simply appaled at their terrible hygiene (especially during COVID19), their poor customer service, and disregard for customers and their safety.

So I would highly advise against going to Grills on Wills while they show such little regard for...

I’ve had to alter my previous review. This otherwise excellent corner store, which is not on the corner, is the pride of the local shopping centre. I often shop here for a burger, or fish and chips. It has recently come to my attention that the 30-40% of chips appear to by recooked. And that they OVER cook anything battered. I received them very brown, not a light golden colour, with many of the chips dried out and have no potato substance left in them. This has only happened recently- in the last 3-4 months. The burgers are still fantastic however. Normally, I ask my food to be cooked in a particular way and the staff always excels and are only too happy to accommodate my wishes. This latest issue with the cooking of chips or battered fish cocktails is disappointing. The store is amazing with always fresh food clean and clear counter tops and serving windows, it is a star or cut above the rest. I cannot recommended...