KFC Punchbowl — Restaurant in Sydney

Where does one begin? If hell had a KFC, this would be it! I'll save the best for last....

Let's start with the cleanliness (or lack thereof). Atrociously dirty and unhygienic with tables and seats that clearly haven't been cleaned in months and a lot of vermin like insects and rodents eating scraps as a result. I would hate to see the storage and kitchen and the bathrooms don't bear speaking of, they were the worst I've seen anywhere in the world.

Next, food. The chicken is not fresh at all, either not cooked through or burned and the staff purposely miss items in your order and charge more than they advertise.

I notice that this is a common theme in the comments so one can only assume that they purchase off chicken and miss items on the order in an effort to scam the customers.

I was told by a worker that the management forces them to do this, which might explain why they never provide a receipt when asked. This is fraudulent and should be investigated.

Finally, it is unsafe. I literally watched some animal called Fatima, that seemed to be the manager, harass a customer when they had returned to the store (calmly and at her request) to remedy an order mix-up, only for her to call a couple of criminal thugs (whom I later learned are the owners) to beat this guy to a pulp from behind like cowards.

They beat him so badly that he ended up with severe injuries that would've required reconstructive surgery.... and I now read that this isn't the first time they've done this (google it)!!

All this over an order mix-up and the poor guy was genuinely calm and understanding!!!

How does KFC allow these uncouth, unhygienic, dishonest barbarians to run a franchise?!

This place deserves to be boycotted and run out...

Service was so not professional. I asked for a Family Feast and extra packs of wings, this was around 10.19pm. The worker told me, there's no more wings and they're not cooking anymore tonight. This really ruined my night. After long day at the beach, family was hungry and my sister was pregnant so I was picking up the order for her because she was craving for KFC. I had to change my order to just Giant Feast, worker said, there's no coleslaw so I said give me chips instead. I got to my sisters house, Potato n Gravy missing, all chips were soggy and old and cold. The chicken was fresh, but no thigh pieces at all in there. The box was mostly wing pieces and Ribs. This experience was the worst ever. This is the closest KFC to me and I don't eat KFC much but I went here because my sister wanted it, I should have just went to Yagoona KFC and got there since it was close to my sisters but I went here because it was close to me. This is absolutely very disappointing and I feel ripped off. I just wasted my money on this rubbish meal served to me. My poor sister now have to wait till tomorrow when Yagoona KFC to satisfy her craving with wings. All chips went into the rubbish, we had to go to a petrol station to get bread to eat with our KFC. I am so frustrated. You should have a sign saying, we close at 11pm but there's no more serving wings after 10pm. I so hope its not like this at other KFCs🤦‍♀️..I have never complained before and Normally just let it slide sometimes when I go to some KFC but this KFC was just unbelievable. I tried calling the store back but no one picked up, it moved to be answered and then no one answers....

I can't believe this place is allowed to open! This is my local kfc and I've never been happy with my food and service or just one of them! I ordered my food the chips came clearly old! To the point wer they wer plastic and dehydrated I went back to the counter waiting for someone to come up and speak to me I waited there with another customer who is also waiting to be served a girl comes to the front we are both waiting there and she turns around and starts packing food I had to call her over I ask for new chips and she's gives them to me with clearly over done salt on top I then go back having to wait again even though I'm calling out no body coming to the counter I then ask for a manager who is on the phone with someone talking about the roster wen she comes up I explain what happened she goes to the back to get me chips and again packs the salt on them I then had to explain all I want is chips with normal salt at no point did I ask for extra salt as this meal is for my 1 year old and 4 year old so the 4th attempt to get chips from KFC was right!! Not to mention that I had to ask for wipes to wipe down my table which are all disgusting!! I can't believe that management havnt stepped in to sort this place out and I don't mean the owner because clearly he has no clue! The place is very clearly under staffed. while I'm sitting eating my food with my children there is a guy standing complaining all he ordered was a go bucket and he was there 20 mins!! It's an...