Been regular at this Rashays for 6 years since moving into the area as it was great for families but have been saddened to watch its quality decline year on year.

Food - Now almost all microwaved and not prepared on site which you can taste, sadly price does not reflect the low effort that goes into the food. Years ago a lot more was made in the store which would take longer but was much higher quality. Would describe it as pub food quality at best for restaurant prices. The menu is always highly unstable and seems to be re-done every 2 months or so with range and prices changing randomly and unexpectedly.

Service - Again, something that has declined almost every year since I've been a customer. Used to hand out kids colouring in packs (stopped), used to be greeted and escorted to tables (now just told sit wherever you'd like), servers aren't familiar with menu and make multiple errors, tips thrown in your face at payment (FYI great service is how you earn tips...), push to order yourself from QR menus (which you have to pay additional for). We used to joke and have fun with the wait staff - now they really don't seem to want to be there and I feel the staffs phones get more of a workout than their hands. Seems common reading feedback on this page - surprised no action has been taken on this as service was always what kept us coming back. I know Rami the owner loves putting his face everywhere like a celebrity but found the stores never seem to know any promotions that Rami or Rashays were having. For example, we dined three times over Rashay's recent Golden Ticket promotion but were never offered any chocolates and when asked was advised "we aren't doing that here" despite a large cardboard cutout of the promotion at the entrance.

Atmosphere - Nothing has changed in this venue in years but it has held up well - bright, plenty of indoor\outdoor seating, events for the Muslim festivals, etc. Has a nice ambience when busy, feels lonely when quiet as it is quite large. The cleanliness of the restaurant has been declining over the years with both tables, chairs and the plates\cutlery being dirty on occasion which is concerning and dissapointing.

Overall - As stated, been a regular customer of Rashays for years and 5 years ago was a strong advocate for the brand having been to many sites around Australia with Punchbowl being our local. Unfortunately watching the prices continue to rise as the quality, service and overall experience continues to decline it saddens me that I can no longer recommend Rashay's and have moved from attending fortnightly to once every 2-3 months. Judging by the attendance of the Punchbowl store the past 6 months or so I don't think I can be the only customer feeling this way as its rare to see more than another 2-3 tables in use at any time, especially at lunch.

I really genuinely want Rashay's to improve and return to its glory days as they had a sweet spot in the market where they thrived and my family enjoyed it. Sadly perhaps they have now grown too big, too fast which has ruined the position they once had.