KFC Wentworthville — Restaurant in Sydney

Ordered a family feast for dinner approx 7pm. Arrived home a few minutes after receiving Order to open the box of chicken ( main reason you are operating ) to find that at least 8 of the 10 pieces were inedible for human consumption. I rang the store and was advised to send an email by the manager on duty and that someone would contact myself the following morning. I immediately sent the email as requested. side note - NO solution at the time was ever offered, just send an email.

I never received any communication from the store and had to go into the store to find out what was going on on Monday. Finally received a refund , " but that's all we can do " was the company line. The manager was not even in the store when I arrived and when she finally came back into the store and said to me that I got my money back so I can leave....

What about replacing the meal I never had....from the night before!!

The managers only reason for the sad excuses of chicken I was given was that " someone obviously hasn't soaked the chicken in water enough before crumbing the chicken". PLEASE I WASNT BORN YESTERDAY the chicken was coated correctly , so am I to assume that your food practice methods are to soak chicken in water so it EXPANDS to a normal size and then pass this off to consumers.

May I take a wild guess at what probably happened. To keep costs down KFC has more than likely started sourcing cheaper chicken and also smaller ones , to increase profits in conjunction with increasing the pricing. And then , apparently at least at the Wentworthville store they then soak the chicken for an undetermined period time to make it look bigger.

What about some Integrity when it comes to providing the consumer with what they paid for , for once. $38.95 for 10 pieces of chicken ( allegedly what you built this name on ) plus some dodgy sides. You would think you could at least get the chicken right. It's in your name , remember it was once called - KENTUCKY FRIED CHICKEN NOT budgie or small finch chicken....

I THOUGHT THE SECRET RECIPE WAS THE HERBS AND SPICES AND NOT THE WATER BOARDING OF WHATEVER THOSE LITTLE THINGS ARE.

One angry customer who will never step foot in one of your stores ever again and will be campaigning for the little birds of the world to be freed before you guys get them.

FYI - Above paragraph has some humour, but mostly seriuos. Anyone at KFC who doesn't get it shouldn't be working there... have a...

Small KFC outlet with few tables Service was EXTREMELY SLOW The guy and the girl working that night was working slower and doesn't get a move on. (A guy with short dark hair, and girl with hazel - brown hair wearing glasses on a Thursday night 14th August 2025, between 6pm-7pm) I had ordered way before 3 customers and they had their order FIRST while I kept waiting for my order. It was until another staff member, a girl, think she wore black jumper, had moved quickly and putting effort into her work. It was then I had my name called out under name of "Freddy L". I thank her and appreciate her for that. The other two at front section were just lazy. Not really a comfortable dining experience and because of the two slow pokes ignoring the fact I was standing there, it also affected my break time at work. Never coming back to this KFC again Dining room was just filthy. Tables not even sprayed and wiped. At least one KFC staff member should do the role of cleaning even when it's busy. I saw to it when I came 3 staffs were just standing around doing nothing. Again, thank one of the staff member (girl with black jumper, caucasian appearance, to quickly jump in and called my name out after packing my order. Much appreciated). Carpark set up whoever developed that has no vision as to what the future traffic would be like. The carpark set up in that KFC is straight up ridiculous. Especially when you try getting out of the carpark, you have to turn into that narrow path. So...

It was an evening I’ll never forget. After months of waiting for the kernels flavour to land upon my tongue for the delightful ease of MSG to give me some much needed serotonin. It was a long wait on a Friday night. The line was on the street almost at the highway. But I was determined to get my kernel serotonin inhibitor chicken. I waited for around 20 minutes before I was greeted by a lady who asked what she should tell the kernel to make me. I was in shock. It was time for the order to be made. It was like time stood still. I ordered my husbands meal which was a double zinger stacker. But mine? You bet it was nuggies in a large meal with some wicked wings on the side. I waited another ten minutes drooling over the kernels surprise I was going to receive. Once I arrived at the window, the girl gave me the meal so fast. I was so excited to receive this chicken greased up fetish inducing chicken. I rolled my sunroof and started eating it in the car park facing a fence. my husband had finished his meal in five minutes. I had taken my time, guessing what the secret herbs and spices are. Thank you Kernel, you really brought some serotonin in my life that night- my husband...