Oporto - Edmondson Park — Restaurant in Sydney

DO NOT under any circumstance visit this Oportos. I went in today (04/02/2024) and ordered at 03:39pm. I watched as every customer that came after us receive their food. I got frustrated and walked up to the counter and asked what’s wrong with our order and the girl at the counter asked “what would you like to order?”. I was absolutely shocked and asked where my food is. She looks to her right and says “oh sorry, I forgot” and reaches over to our food that has been sitting on a cold counter for well over 30 minutes.

I said can we have our food made again? She went to the guy at the back and he comes to the front and has the nerve to say “we will redo the chips but the burgers is too much”. He gave us our food at 4:15pm!!

I have NEVER in my life experienced such poor service. I asked to speak to the shift manager and the guy said “sorry you can’t, he’s in the back”.

We got home and the food was cold and inedible. They also didn’t give us our four cans of Pepsi. So not only did they treat us like we were in the wrong but they also didn’t give us what we paid for.

I would give ZERO stars if I could. I used to buy from Oportos often. I will NEVER give a single dollar to this place. Absolutely...

Something is definitely not right here and this is the last time I will come here. I purchased a double Bondi burger meal which came to a total of $21.20. I paid this with card. After I ate this I went to purchase the exact same thing. The guy told me it did not go through.. I paid again. After him arguing with me back and forth telling me the payment did not go through he said that in his screen there is a big red mark meaning it did not. So I took it as it did not go through even though on my end it showed up that it did. I logged into my bank account whilst sitting down and the payment on my bank statement has shown it went through three times. (Once the first time and twice the second time) I went back up and showed but was arguing that he was certain that it did not go through. I started to get inpatient because I have shown him he had doubled charged my account, What the ???? This is not right at all!! I will never go back here. Be careful this place is not double charging you. I had my refund back in cash...

Weekly cheat meal for the family is usually spent at this store. Placed a medium sized order of 4 large meals and chicken strips. Politley ask the cashier at the time to repeat order back to me and to check everything was there. Return home to find NO burgers and chips cold. Promptly return (wasn't given a receipt) and worker at the register puts up a fight. Return home to find burgers and chips cold (probably the 20min+ old burgers which were not given to us initially).

How did we go from piping hot delicous food with great customer service to this? My commute is less than 5minutes home.

Will not be going there again. Staff had a great oppurtunity to express their apologies and make an effort to provide good customer service and they failed misreably. WILL NOT RETURN. 7pm - 8pm Sunday...