Quatre Cafe — Restaurant in Sydney

I was fortunate enough to be selected as a winner in the Quatre Christmas giveaway on two occasions. However, I later received a direct message stating that this was an error through their marketing team, and I was informed that I was no longer the winner. I then left a negative review regarding my experience and was contacted by the Quatre team. A representative left a voicemail requesting that I remove the review, assuring me that they would honor the gift vouchers once I did so. Additionally, one of the owners, Michael, reached out to me personally to give me a call but the same lady earlier contacted me again asking me to remove the review and which I did on 3rd Jan. It has been weeks and surely, if it was a mistake and your cafe was really sorry, you would fix the issue right away.

Regrettably, I am compelled to share my experience again, as I have not received any communication from the business regarding the redemption of my vouchers since December and early January. I was genuinely looking forward to visiting the café and supporting a business that I believed was built out of a passion for community. However, I find myself feeling unwelcome, and I have concerns about the integrity of the giveaway process. It has left me disappointed, and I feel that my experience does not align with the values of a community-oriented establishment. Please do not contact me to remove the review as I won’t be accepting...

Beautiful little cafe in Strathfield with the kindest owners. From the minute you walk in, the staff make you feel welcome and go above and beyond to include you in community. They serve modern Australian favourites with a delicious Mediterranean twist that’s made with love. We ordered the orange and ricotta pancakes, oat milk cappuccino, Açai bowl and they easily accommodated our customisations to the toast and the banana protein shake.

The cafe is called Quatre, French for “4” after the 4 beautiful angels Antony, Angelina, Sienna and Veronique that the family lost during the Oatlands tragedy. Quatre is owned and managed by Veronique’s family to honour her love of cooking and caring for others. They even have a Polaroid wall where you can put photos of your loved ones. It was a memorable breakfast experience and we will be back....

The ambience is great, with nice indoor and outdoor seating arrangements. The food is delicious.

However, 2 stars less because of a particular staff member. Helda, who took our order was very off putting. When asked about a recommendation, given it was our first visit, Helda sarcastically laughed at us and said “you are asking the wrong person”. We felt very rushed by her to put in our order, and then she got the order wrong anyway. Not only this, she even came to our table at the end and was quite intimidating asking to look at my phone, as she suspected a google review. Please save your beautiful cafe from such terrible customer service.

PS all the other staff members were super nice and humble, trying to cover up Helda’s...