Site Pizza Little Bay — Restaurant in Sydney

I walked into the cafe with my friend and we were seated by a young female waitress. I got up to go to the bathroom because I was really desperate to go, my friend remained at the table and sat alone, reading her menu and a louder man (I think he's the manager?) who was bald just yelled at me and said that I can only go to the bathroom until I've purchased something. I'd never been to Little Bay before, and I asked him where the public restrooms were and he pointed to a Nursery home. I walked around for about 20 minutes and asked several cafes for the toilets and it was a completely different direction to where the man pointed. I don't think I'll ever think about dining at that place and I probably won't even go back to Little Bay if the staff there are so...

Been ordering here for years and the food has been great. I called today to advise that my gnocchi was not cooked properly and had the owner come to the phone. Whilst I was talking to him, he abruptly passed the phone to someone else and told them to find my number in the system to send a replacement meal. Did not apologise or speak to me directly. I understand restaurants get busy but as a Manager or Owner there needs to be better customer service for when there is a mistake with someone’s order. I was still talking when the phone was passed on. I was offered a replacement pasta or credit by the lovely lady who picked up the phone after him. She was very apologetic for the rudeness which is why I am giving...

Terrible service, experience and attitude. I will never go back. Even if you try to get a special or use a coupon, there is always a catch. You only get half a meal and takes triple the time.

Edit: A year and a half later, and I finally get a response from the rude owner. After reading through all the other negative reviews, it’s clear there’s a consistent pattern of poor service and rude staff. I treat people the way I’d like to be treated, but that respect wasn’t shown here. If you keep brushing off constructive feedback, good luck to you. I haven’t been back since, and I’d still give zero stars if I could. Treat your customers and staff better, and you might actually get some...