Subway — Restaurant in Sydney

Mistakes happen, I get that. But when they do, don't lie about it and say your employees never make mistakes. Order two subs not that far from closing time. One with cheese, one without. Got home, the cheese was swapped. Without getting too graphic, I can't swallow cheese. Contacted them the next day. Got a 'we'll do better next time' email. I replied with expectation of at least a replacement offer. Got basically the same response. They were so dismissive I took them to fair trading (I know, I know - but there response was woeful). They told fair trading that the error could never have happened and denied it. They know I'm not going to take it any further as that cost a lot more than the sandwich was worth. Avoid them. Mistakes happen, but you need to won them, not claim it's impossible...

Worst subway I've ever been to.

Not only did I witness staff incompetence, I also saw evidence of serious food handling issues.

I was there around noon yesterday, and the staff seemed to have no idea of how to run the queue. They were mixing up orders, meaning that people were skipping other people in the queue. Not good.

The real kicker was when I saw a staff member take an already-microwaved piece of bacon, asking the other staff members what sandwich it was for, and then threw it back in with the other bacon in the refrigerated sandwich bin when it was apparent that they stuffed up and didn't put it on a sandwich.

Stay away if you don't want your food handled in such a careless and...

Unfortunately, similarly to another review poster I visited this Subway for breakfast and was told by one of the staff members that they were still closed. The time was 7:52am, the signage on the front door indicating that they are open from 7:30am, Google stating 7am and UberEats also stating 7:30am.

The staff member did not let me know when they would be open (if it was 8am I probably would have just waited around for 10 minutes) and instead I had to leave.

Very disappointing experience, I would have been more satisfied if the front door was still locked and the open sign not turned on at the time to indicate that they were still closed.

Will not be visiting this...