Sugar House — Restaurant in Sydney

If there was a higher rating than 5 stars then I would have selected that! I have to take the time to acknowledge the absolutely amazing service I received by the manager Ali. Ali went above and beyond my expectations when my Uber order was sent out incorrectly as there were two orders with the same name. This is definitely an understandable error, but he made the effort to call me back even after the store had closed, made the order again, and personally organised the delivery outside of Uber services. Not to mention the extras that he sent out! The food is always amazing and honestly wouldn’t order from anywhere else. Thank you again Ali, I...

Got the dutch pancakes from their parramatta pop-up- while the pancakes were decent, the lady at the counter hardly put any chocolate on it. Further, after stating a five minute wait, she took at least 15-20 minutes to make a single serve of the pancakes, leading me to get a parking ticket. Had I known it would take this long for a place with no customers before me, I wouldn’t have ordered in the first place. Before giving me my ready food, she proceeded to serve another customer while my food was lying in the pan getting cold. Super slow service, even though the food was decent it was definitely not...

They have THE worst phone line in Sydney. When you call to palace an order, they tell you sorry ad line and that they have had this issue for a few weeks now. By them not attending to a matter like this reflects on the customer service they provide. I tried calling a few times over 2 days and I felt like calling someone oversea. Yes I can drive to the store and place an order and wait in the small shop to have my order ready, but it would be more convenient to place an order ahead so it can simply be picked up.

Based on this experience I won't be going to this place and will take my business...