Villawood Hotel — Restaurant in Sydney

Do not stay here if you are coming for a holiday for 2 or more days and don't bother trying to ask reception for help or anything except a bad attitude. The worst thing on our 4 day stay was the smell in our shower and toilet, we had our own ensuite, but when you open that door up you smell sewage, and it goes through your room and stinks, everytime you open the door it stinks. Then there were the smaller things, syringe packagings on the ground at the entrance to the rooms, bins were full in the bedroom and were never emptied, and the outside ones were over flowing, rubbish was flying around the car park all over the place, bedding was not stripped (if you stay for 3 days or more apparently your bedding is changed every 2 days) our room was not cleaned and never vacuumed, mini bar was not restocked, tea and coffee were not restocked, we had to find someone in reception to get more toilet paper because it had not been replenished the whole time we were there, same with milk. No staff are around after 12pm, 10pm on saturday and sunday. You can only speak to someone when the pub opens at 10am. The music in the pub is so loud until about 11.30pm and the rooms are above them, you can feel the bass when your laying on the bed, and if your trying to air out the room because of the sewage smell by keeping the window open a bit, you cannot hear the TV over the music down stairs. The door was off the hinges in the female public showers, so no privacy for when my partner got sick of the smell in our ensuite. No parking for occupants, we had to park out on the street on friday and saturday night because the parking was full from customers in the pub. Smoke butts everywhere, signs saying 'smoke in the designated area's' but there was not one ashtray around the entire building. The front door that stops random people on the street from coming into the hallway where the rooms are without a key pass, you had to use alot of force to push that door closed. Then there were the things the hotel couldn't control, like people driving into one entrance of the car park to the exit, and vice versa, driving really fast through, driving in and revving their engines at 2am in the morning, doing burnouts, we were outside in the car around 10.30pm packing the car up for the morning drive to the airport and some random guy was driving his 4WD back and forth through the car park as fast as he could nearly hitting my partner twice while she was at the trunk, the night before a random man was driving really slow past us at around 9.30pm in the carpark and went around the block, came back through again and slammed his foot down on the accelerator then came back around again driving fast, then slammed on his brakes infront of our car and yelled 'you right?' I said 'of course mate, we are fine'. Then he asked the question again and my partner said the same thing and laughed, he looked like he was about to get out of the car and demanded 'why you laughing?' We thought he was going to attack us or try and rob us so we quickly ran up the stairs to our rooms and the guy drove off. Also, the place does not do food. There is no bistro, no breakfast, lunch or tea. The only good thing about this place is the bed, very comfy, and the free wifi. Sometimes that's all you need. But not on a holiday with your...

Omg. Where do I start. You can't call yourself a hotel, call yourself a backpackers, or accommodation if you drink too much down stairs. This place needs a wake up call. The staff need a wake up call. I would never go back nor would I recommend to anyone. The cleaning lady, well on the last day it was obvious why our room was partially serviced on only 3 of the 4 nights we stayed(towels changed and 1 bin emptied), she was sitting down playing with her phone. She is also a crabby old lady who wouldn't smile if her life depended on it. The last day and night we were there, the room wasn't serviced at all. The underside of the doona on our bed had stains, could only assume from having no doona cover on it at all, where's the hygiene practices there. Not to mention there was no restocking of anything in the mini bar, milk, coffee, tea, clean coffee cups, toilet paper, soaps, nothing was restocked. When we asked the staff for more milk, we waited approx 10 minutes for them to find where the milk was, and then a few days later asked for more toilet paper, we were looked at like we had 2 heads. No one should have to go ask for more loo paper, it should just be restocked. Every staff member was rude, except the lovely lady who ended up finding the milk, and a lovely man on the phone who apologized sincerely to my partner in relation to the room not being serviced at all on the 3rd day.

The skip bins outside were overflowing, not emptied at all while we were there, on the Sunday there was rubbish all over the car park, and if your a smoker, there is nowhere to sit, except the stairs leading to the rooms, but be careful you don't step on a syringe...no joke. And the walls are NOT soundproof... it was not enjoyable laying in bed, having no other option than to listen to 2 people having sex.

Im not one to ever complain, or leave reviews for anywhere I go, but I felt this was one necessary. If your staying for 1 night, if you have no other option, then it would be fine, but I do not recommend this place at all, and if I had of read the reviews beforehand, we would have stayed...

The staff at Villawood are truly exceptional. From the moment I arrived, I was greeted with warm and friendly hospitality that made me feel valued and appreciated. Throughout my stay, the staff went above and beyond to ensure I had a fantastic experience, and were always available to assist with anything I needed. Their attention to detail and genuine care for their guests was evident in every interaction I had with them. They were always professional, knowledgeable, and willing to go the extra mile to make my stay enjoyable. In addition to their exceptional customer service, the staff at Villawood also possessed a wealth of knowledge about the local area and were more than happy to share their insights and recommendations with me. This helped me to make the most of my time there and experience all that the area had to offer. Overall, the staff at Villawood are truly top-notch and their commitment to providing outstanding service is truly impressive. I would highly recommend this team to anyone looking for exceptional hospitality and customer service. Thank you, Villawood staff, for making my experience...