We regularly visit this establishment and have always been pleased with the friendly service. Today, I called in and interacted with two staff members— a young girl and a more mature lady—both of whom were cheerful and welcoming, and the food was good.
However, my experience was marred by a concern I observed while waiting for my order. I watched the older lady handling the food. She poured the chips into a stainless steel bowl and then proceeded to add them to the orders without wearing gloves. What worried me further was that she was also touching various surfaces, cleaning, and even wiped her hand across her face during the process—all while handling food with ungloved hands.
I noticed another customer observing this as well. I stood there for about 10-15 minutes, and during that time, she did not wash her hands. This raises concerns about cross-contamination, a significant contributor to foodborne illnesses. Even though the food looked good, I could not eat it the end, I had to throw them away.
Overall, I am disappointed and worried by what I observed. You need to make sure your staff are properly trained, because I am n pretty sure that I am not the only one who...
Read moreIn May, my experience at the restaurant left me quite disheartened. Despite placing our order 20 minutes before the scheduled departure of the ferry, there was a noticeable lapse in service. The restaurant chose to prioritize local kids, cutting the line in front of us – a decision that, while somewhat understandable, was a bit disconcerting.
What compounded the situation was when we politely requested the staff to expedite our order due to the imminent departure of the ferry. Instead of a reassuring response, a lady from the kitchen confronted us with an attitude that was quite off-putting. To make matters worse, she brazenly lied to our faces, claiming that we weren’t allowed to bring food onto the ferry.
Such misinformation and the dismissive tone of the staff left a sour taste in our mouths. It’s disheartening when a simple request for prompt service is met with resistance and dishonesty. While I understand that local customers may have a certain priority, it’s crucial for any restaurant to treat all patrons with respect...
Read moreGood fresh fish
S42°30.574' E147°54.873' Triabunna is not much else of interest to tourists, except the fact that this is the starting point for magical Maria Island NP. The food options were limited: the Colonial Food & Wine was for sale, the Triabunna Takeaway was closed and the Spring Bay hotel kitchen was closed on Sundays. For hungry Maria Island visitors, only the brilliant Fish Van at the harbour came to the rescue. Do not think The Fish Van will drive away, because it is housed in old shipping containers.
Open until 7pm to give the last passengers on the returning Maria Island ferry the last chance to fill up with flathead, trevalla, barracoota and flake (a nicer name for shark) – whatever is fresh from the local fishing boats – along with mountains of chips. In February of 2020, we enjoyed the trevalla and flake. If you want a beer with your fish & chips, buy that at the Spring Bay Hotel.
Lonely Plant found this must-visit place brilliant. It serves good fresh fish in a place without any competition....
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